Capital one sent other persons details

dazza12

Moneyineptitude wrote: »

No doubt the OP will receive an apologetic letter detailing that exactly the above steps have been taken and providing the correct information.

Do you think the OP should be pressing for something different?

Mistakes do happen, I've seen similar instances reported on the forum in the past.

What are you referring to by suggesting that they may press for something different?

I'm just suggesting that a complaint is made to be sure that the organisation is taking their responsibilities seriously.

Yes, mistakes do happen. However, some organisations make the same mistakes over and over again. This isn't the first time I've heard of Capital One making this error. Bearing in mind that a Data controller can be prosecuted for breaches of the DPA, it's considered a very serious situation. Had this gone unchecked and the OP had been less than honest, this could have turned out very badly for someone.

[Deleted User]

dazza12 wrote: »

What are you referring to by suggesting that they may press for something different?

I didn't suggest pressing for anything,:eek: I was asking you what you would suggest as an alternative to an apology and the correct details.

dazza12

Moneyineptitude wrote: »

I didn't suggest pressing for anything,:eek: I was asking you what you would suggest as an alternative to an apology and the correct details.

An assurance that it was just a one off and that processes are in place to ensure it never happens again.

Banks have a long way to go to win back people's trust and what they do in response to complaints is a good start.