T-Mobile - lies, lies & more lies.

OneYorkshireLass

I'll spare everyone the long-winded story, but T-Mobile have repeatedly lied to me after I've purchased a mobile broadband SIM from their website. Their customer service has been terrible. Have never used them before, will never use them again. Unfortunately in this instance I didn't have much choice because of coverage.

Lie 1 - Their 'Live Chat' when you are connected to an 'advisor' is actually a computer which picks up on keywords. Did anyone else know that? I was told via email to sort out a problem via Live Chat yet they knew full well this was impossible.

Lie 2 - They tried to contact me via landline number to sort out my order. Complete lie as I never gave them the landline number and it's ex-directory. When asked which number they tried they "can't access that information". Because it doesn't exist!

Lie 3 - My card was declined when I placed my order. Complete lie. My card was not declined, the bank have confirmed this.

Lie 4 - a sales rep in the store said mobile broadband SIMs can only be topped up in their own stores or via telephone. If a sales rep is unsure why would they just say any old rubbish?

I've spent 3 weeks trying to speak to an actual real-life person - the 0800 number cuts you off repeatedly when it's busy. They never replied to my emails, the Live Chat is a complete fake, and their reps on Facebook cannot access account information.

I'll be sticking with O2 in future.

eskimo26

OneYorkshireLass wrote: »

I'll spare everyone the long-winded story, but T-Mobile have repeatedly lied to me after I've purchased a mobile broadband SIM from their website. Their customer service has been terrible. Have never used them before, will never use them again. Unfortunately in this instance I didn't have much choice because of coverage.

Lie 1 - Their 'Live Chat' when you are connected to an 'advisor' is actually a computer which picks up on keywords. Did anyone else know that? I was told via email to sort out a problem via Live Chat yet they knew full well this was impossible.

Lie 2 - They tried to contact me via landline number to sort out my order. Complete lie as I never gave them the landline number and it's ex-directory. When asked which number they tried they "can't access that information". Because it doesn't exist!

Lie 3 - My card was declined when I placed my order. Complete lie. My card was not declined, the bank have confirmed this.

Lie 4 - a sales rep in the store said mobile broadband SIMs can only be topped up in their own stores or via telephone. If a sales rep is unsure why would they just say any old rubbish?

I've spent 3 weeks trying to speak to an actual real-life person - the 0800 number cuts you off repeatedly when it's busy. They never replied to my emails, the Live Chat is a complete fake, and their reps on Facebook cannot access account information.

I'll be sticking with O2 in future.

Wouldn't touch them again with a barge pole. They had a refer a friend thing a while ago where they give you free vouchers so i signed up.

Every thing else came through so I waited and waited for the vouchers until finally i went into the store i'd signed up in and asked where my vouchers where.

They called someone and it turns out you don't get vouchers on a monthly rolling contract, they didn't say their would be any problem when i signed up and they took my money!

This is a company that will lie to get your money then leave you to do all the chasing.

keyser666

I have never had a problem with their live chat and always spoke to a real person

RosiPossum

I wouldn't use T-Mobile ever again. Years of stressful crap!

battleborn

T-mobile and EE (orange) both have the worst customer service in the world, and the sales people in the shops are dimwits that care diddly squat.

Avoid Avoid Avoid.

OneYorkshireLass

keyser666 wrote: »

I have never had a problem with their live chat and always spoke to a real person

I thought I was speaking to a real person, too. It certainly seemed that way, even if they were completely useless.

The guy in the store said it's a computer. Probably another lie then.



I ordered a pay per day mobile broadband SIM. Guy in the shop said it would run out in 7 days (the £10 one) and sold me a £15 one. Is this another lie? I can't find a £15 one online, nor any mention of there being a restriction on how many days it would work for. I thought Pay Per Day was just that - when the £10 ran out you paid per day.