Am I wrong to be refusing to pay for returning the items?

timbstoke

Knill wrote: »

Each item was full price until all 4 items were added to basket and then each item went down a certain amount until the full price was £35

Did each item have a seperate, lower price after adding all 4, or did it add a "discount" item?

If it's the former, then your stance is that you ordered goods at the reduced price and did not agree to the price they have charged you.

If it's the latter, then your stance is that their inability to provide you with the goods does not invalidate the discount, and that you expect it to be reapplied.

John_Jizzle

I had a nightmare returning something to theHut and getting my money back (they sent me second hand goods - with parts missing).

Whatever you do keep all documents; receipts - copies etc. they try to get out of paying any way they can.

I advise all people to avoid theHut

davemorton

If they have not been delivered yet, cant you just refuse delivery when the postman/woman knocks?

frugal_mike

davemorton wrote: »

If they have not been delivered yet, cant you just refuse delivery when the postman/woman knocks?

You certainly can do that, but the issue the OP has is whether the seller can refuse to pay for the return postage. There was a discussion in a recent thread about whether the DSR allows a seller to charge for return postage if the buyer refuses to accept the goods. The tentative conclusion was that they probably can't, but the DSR was less than explicit on this.

Knill

timbstoke wrote: »

Did each item have a seperate, lower price after adding all 4, or did it add a "discount" item?

If it's the former, then your stance is that you ordered goods at the reduced price and did not agree to the price they have charged you.

If it's the latter, then your stance is that their inability to provide you with the goods does not invalidate the discount, and that you expect it to be reapplied.

The discount would only be applied to each item once all 4 items had been added to the basket, like this -

http / puu .sh/ 2TzfG/ 05fe72f685.png

I'm not allowed to post links so just remove the spaces to get to the picture

timbstoke

Knill wrote: »

The discount would only be applied to each item once all 4 items had been added to the basket, like this -

http://puu.sh/2TzfG/05fe72f685.png

I'm not allowed to post links so just remove the spaces to get to the picture

OK. Looking at that, it seems like £2.50 is actually a fair refund, since the discount on everything else is still being applied, and the price as agreed for those items is still correct. So you're not being overcharged as I first thought to be the case.

However, I'm presuming that your incentive for taking the deal was the significant discount on the shoes. That being the case, your best argument is that you didn't buy 4 items, you bought their "complete look" offer, and they have failed to deliver that.

Whether or not that will get anywhere is arguable, but it's probably the best you'll get.

frugal_mike

timbstoke wrote: »

However, I'm presuming that your incentive for taking the deal was the significant discount on the shoes. That being the case, your best argument is that you didn't buy 4 items, you bought their "complete look" offer, and they have failed to deliver that.

Whether or not that will get anywhere is arguable, but it's probably the best you'll get.

Yes, that is my thought too. How does the sale of goods act apply to an order with multiple items (especially where the retailer has associated the items in a group discount). Is failure to deliver one of the items grounds to reject the others? Technically the other items are fit for purpose, but because of the discount on the shoes being removed this changes the deal into one that wouldn't have been accepted.