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Proof of calls to HMRC

elainep · 2013-05-25 19:18:26

As part of a painful and ongoing saga related to alleged working tax credits overpayments, I need to prove that I called HMRC on two specific occasions in 2011. I believe they updated my records only partially (which resulted in the overpayments) as a result of my calling them. I no longer have the paper bills from my…

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rogerblack Posts: 9,446 Forumite

28 May 2013 at 2:01PM

Buzby wrote: »

Proof that a call was made won't get anywhere - you need your own recording.

You do not have to provide proof 'beyond reasonable doubt' - HMRC should be determining on the basis that it's more likely than not that you told them.
A phone call to them is one part of the evidence that should be considered.

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Proof of calls to HMRC

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