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hero4hire Posts: 1 Newbie

12 September 2013 at 10:57AM

Words cannot describe how dissatisfied I am with their company. I will never use their services again, absolutely appalling customer service and communication amongst everything else.
I emailed them prior to going on holiday, gave them my phone number and email if they needed to get in touch with me regarding any matters. Only to get back from holiday to find out the person dealing with my case had been taken off it and handed to someone else. I never even got to speak to the second case handler as the unhelpful, imcompetent and useless man i dealt with on the phone kept saying he would relay messages to her and get her to ring me back. All of which never occurred.
It was only after multiple phonecalls begging the incompetent man on the phone to speak to someone else there and then that i got them to email me the searches they had carried out.
The same day I recieved a phonecall from my mortgage broker saying that Halifax had removed them from their board pannel most likely due to inefficiency. Now I have to use another solicitors to complete the exchange.

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