Please Help! Reclaiming bank charges

Elvira2009

Hello, please help me as I am struggling with claiming back PPI. A little long winded but:
I had two seperate loans with Natwest both started in 2008, both of which were paid off by a consolidation loan in 2010. I did not ask for PPI and was not even told about it but it was added on to my loans anyway. The first loan was for £1000, I sent in the reclaim PPI form for that one and received a letter stating that as a goodwell gesture and not admitting liability Natwest were willing to give me £475.00. That seemed fine to me so I accepted it.

Afterwards I was told about banks not giving each case proper thought and had got a 'standard' letter that they hoped people would just quickly scan read and then accept whatever amount compensation they put on there.

My second loan was for £2000 and again paid in 2010. I sent off another PPI reclaim form for this loan as it was a seperate loan and heard nothing from them, I waited over 14 weeks during which time I did not receive a letter stating they were looking in to it, after 8 weeks I still hadn't had a letter saying what the delay was and once I got to 14 weeks I decided to send another complaint before referring it to the Financial Ombudsman.

Low and behold I have had two letters within a week. One stating they were looking into it and the second was an offer amount for £900. Having compared both my offer letters, they are exactly the same wording, stating that "Natwest can't be certain what information I was told when I had my loans so as gesture of goodwell and not admitting liability they will offer £900"- it is clearly a standard letter where they just change the amount but I don't know how much I should be offered. I genuinely don't know what is a decent offer or how to work out how much I should be paid in compensation. Obviously if it is a decent offer I don't want to complain to the Ombudsman only to get less at the end of it all as I am still paying off the huge consolidation loan (I got myself into a bit of a mess a few years ago) Also Natwest state I have to complain to the Ombudsman within 6 months and the offer will remain open until the option to the complain to the Ombudsman has expired. Can somebody please offer some guidance.

Thanks

dunstonh

Afterwards I was told about banks not giving each case proper thought and had got a 'standard' letter that they hoped people would just quickly scan read and then accept whatever amount compensation they put on there.

That is partly correct. A good number of PPi complaints are auto paid out without investigation. Typically these are identified by the phrase goodwill gesture. However, it is not that you will accept an incorrect amount.

it is clearly a standard letter

of course it is. How else do you deal with millions of complaints?

but I don't know how much I should be offered.

a refund of premiums plus interest.

Obviously if it is a decent offer I don't want to complain to the Ombudsman only to get less at the end of it all as I am still paying off the huge consolidation loan

Going to the FOS on a goodwill offer is a risk as goodwill offers can be withdrawn. It is logical to see why this is a goodwill offer as its almost the same as the FOS fee.

Can somebody please offer some guidance.

Unless you think the calculation is wrong you accept the offer.

BTW, your title mentions bank charges. However, your subject is nothing to do with bank charges. You may wish to change the subject.