PPI Clain not Upheld by Egg/Barclaycard, Some Help Please

Cavey82

Hello,

I recently submitted a claim for PPI for a credit card that I took out online with egg (then transferred to Barclaycard) in 2003 which has not been upheld.

One of the reasons they have stated why this was not upheld is that Egg online did not provide an advisory service for this. I stated in my complaint that I can remember contacting egg at the time and asking about PPI and being advised to take PPI out with this credit card.

Now I have no written proof about this conversation but can anyone advise if it's worth appealing against this on the grounds that I was advised to take this out by egg.

Many Thanks

dunstonh

One of the reasons they have stated why this was not upheld is that Egg online did not provide an advisory service for this

which is both logical and correct.

I stated in my complaint that I can remember contacting egg at the time and asking about PPI and being advised to take PPI out with this credit card.

Give them your evidence to support that allegation then.

can anyone advise if it's worth appealing against this on the grounds that I was advised to take this out by egg.

This will all come down to evidence. If you have it, then your weak complaint gets stronger. If you dont then your complaint remains very weak.

Cavey82

I don't have any evidence, this was just a phone conversation I had just before taking out the PPI + credit card and that I was advised to take this out when applying with my application. My word against them, yes quite weak.

Thank You