Has anyone heard of a company called Vigano?

AsianDragon

Hey dude,

The customer service was awful customer service, the item never arrived, I'm suspecting fraud... be warned!

I ordered a trolley shortly after christmas on the basis that the website say they would usually post the item within one business working day.

I then found out their website and / or paypal wrongly charged me for two trolleys instead of one.

I emailed them. And for the next two and a half weeks I kept on emailing / telephoning them almost on a daily basis.

They emailed back several times to say they will sort out the refund, but they never did. The item also never arrived. When I asked about that - they said they were having problems with the courier, and gave no indication when the item will be posted. When I kept emailing them, I was met with silence!

So effectively, for two and a half weeks, they kept double of my money, and did nothing to send the item ordered out to me!

I got so frustrated that I finally emailed them and threatened to call the police if they do not sort it out immediately. I pointed out it takes no point at all to refund money - in fact they answered enough emails to be able to use that time to process a refund!

Rather unsurprisingly, they emailed back immediately this time, and refunded all the money. Interestingly enough, they did not just refund the money for one of the item, but both - which made me question if they ever had the item in the first place.

Worst of all - the lady then emailed to say it was MY FAULT for ordering twice!! There was no apology from her for anything!! I emailed back to point out in fact the receipt from Vigano said I only ordered one item, and mentioned the appalling customer service. Surprisingly enough, the company did not bother to email back to apologise.

It may just be very poor customer service. I was suspicious of fraudulent activity here. Either way, I would never, ever order from this company. I do not know why some of the reviews here are so gushingly good. From my experience - I concur with the negative ones. Rude, almost non-existent contact from customer service without constant badgering, and highly suspicious activity with this company!

I'm popping to Trusted Pilot and leaving a real review!