Dunelm mill sale

h3rbert

Had a follow-up call from the chap who posted earlier in the thread, after I sent him an email. I explained my experience, and was told that efforts are being made to rectify the problem.

I was also offered a gift voucher (to be sent in the post) as a gesture of good will. They definitely want to get it right, so get on to the guy and tell him if you have a bad experience, and explain in detail what happened.

They made good their mistake in the end, so all credit to them for that

vicx

TheDancingBanana wrote: »

A few days ago I had a call from someone at the store to say they had a duvet cover I had ordered but no pillowcases. When I asked if they would be getting any, he said he'd check and call me back, I'm still waiting!

I wouldn't order from them again, particularly after reading the plethera of similar stories on here. I at least got a call to let me know, if I'd driven 7 miles to the store to collect, I'd be absolutely furious.

I ordered a duvet and matching pillowcases instore in November 2010 and I am still waiting for the phone call so don't hold your breath.

catmonkey85

I ordered a delivery after reading this thread. One item broken and 2 missing. Wedding presents, but thankfully the wedding isn't for a month or I'd be fuming!

flowyzoey

Love Dunelm! Wish we had one a little nearer to us in Harrogate!

PlutoinCapricorn

My few collect in store experiences have been very good. The next day is the norm.

On one occasion, when I gave my name the manager impressed me by immediately listing the things I had ordered; on another, when the colour of one item did not look so good as it did online, they were happy for me not to buy it.

ashfan83

Well it pays to complain about rubbish service, they are giving me £15 back so I'm pleased with that. I'd still think twice about ordering online from their sale though, I will make a trip to the store next time!

J20BABY

Its a nice sale but boy is it annoying when you get there and some things are missing, esp when yoi have to travel quite far to get to your nearest one. I may drop them an email.