Dunelm mill sale

Naf

I was tempted to post, but didn't realise how far the ale stretched. I went in for two or three plastic storage tubs, came out with about 20 they were so cheap.

Dunelm_Mill_representative

Hi

Really glad to see people enjoying our sale but concerned to read of some experiences of poor service when using our Reserve Online/Collect in Store service.

I completely understand that there are few things more annoying than making the journey to a store to collect an order only to be told after making that journey, that it's not there.

We take our comitment to customer service very seriously and I'd be really keen to hear the details in those cases where we didnt come up to scratch.

Please send an email to [EMAIL="customerservices@dunelm-mill.co.uk"]customerservices@dunelm-mill.co.uk[/EMAIL] marking it for my attention and I'll take a look at what went wrong in those cases.

Best Wishes

Damian Hall

Head of Customer Service
Dunelm Mill

testpilot4321

I just bought some great bits for my new home including some very large art for my walls! Recommended.

h3rbert

Dunelm_Mill_representative wrote: »

We take our comitment to customer service very seriously and I'd be really keen to hear the details in those cases where we didnt come up to scratch.

Please send an email to [EMAIL="customerservices@dunelm-mill.co.uk"]customerservices@dunelm-mill.co.uk[/EMAIL] marking it for my attention and I'll take a look at what went wrong in those cases.

I'm sure the in-store experience is fine, and the sale is certainly welcome. The experience when ordering online for collection in store is poor. As requested, I have sent you an email with details of my own experience. I hope it helps, and I hope others will do the same.
:beer:

saira_2

Dunelm mill sale

debranamelia

If you access Dunelm Mill via Topcashback, you can get 2.2% cashback on your online purchases. http://www.topcashback.co.uk/dunelm-mill
NOTE: Martin Lewis recommended Topcashback in in his email a few years ago!

KrispiiDuck

Let down again by reserve and collect today.

I reserved - but they didn't have stock and didn't let me know= wasted journey!

ladygea2001

KrispiiDuck wrote: »

Let down again by reserve and collect today.

I reserved - but they didn't have stock and didn't let me know= wasted journey!

One of my items was out of stock - quite dissappointed but as I had reserved a few items I still had those to collect.

They did try to call me in all honestly to tell me about the out of stock item. They should really have called you!

ashfan83

I've been let down by Dunelm. Email to say my delivery won't be when they first said, plus they are cancelling one of my items. Clearly they need a better stock control system I won't be ordering from them again.

TheDancingBanana

A few days ago I had a call from someone at the store to say they had a duvet cover I had ordered but no pillowcases. When I asked if they would be getting any, he said he'd check and call me back, I'm still waiting!

I wouldn't order from them again, particularly after reading the plethera of similar stories on here. I at least got a call to let me know, if I'd driven 7 miles to the store to collect, I'd be absolutely furious.