Internet explorer wont display

john_kent

Hi all

been to look at a friends grandads new HP laptop

We are unable to get on the Virgin Media internet service (cable)

I can ping websites from within a dos box and rune a tracert but when we open IE7 , we get a Page can not be displayed error message

I have run the connection wizard that checks out ok

Any ideas?

jamalfatty

Is IE setup to access the internet through whichever connection method your using?

john_kent

yes, as far as i can see.

its a cable modem. what do i check

Chippy_Minton

Try temporarily disabling any firewall.

john_kent

ive trued that as well. Im taking my laptop over to see if it works

Millionaire

Are you sure he's not set it to work offline?

In I.E 7 its Tools then uncheck "work offline"

Chippy_Minton

Tools - Internet options - Connections and make sure 'Never dial a connection' is selected.

Try closing IE7 and run it with add-ons disabled: Start - Run - iexplore -extoff - OK.

john_kent

ive tried everything apart from the comman mentioned

I have never had this problem. I may just take it back to how it was out the box and go again

mar<

Try firefox to rule out any other problems

Millionaire

john_kent wrote: »

ive tried everything apart from the comman mentioned

I have never had this problem. I may just take it back to how it was out the box and go again

Try "Tools", "Internet Options", "Advanced" then "Reset"

Also try accesing another website. I once spent ages trying to access my default website and realised afterwards that the webiste was down and nothing wrong with the browser. Since the website was yahoo i didnt think it was down, suppose i was proved wrong