Holiday refund

dmg24

budgetflyer wrote: »

A 24 hr cooling off period for online travel sales would be a great idea.
Its almost everyday someone is on here with a similar tale of woe.
Yes, its a hard lesson, we should all read the t&cs, check and recheck, but its normally(for me anyway) quite exciting booking a holiday and sometimes in the rush to get the great deal, mistakes can be made.

Goodwill is great advertising. If you get a result, let everyone know Andru1.

I'm with BudgetFlyer on this one, a cooling off period would be great. I booked train tickets to Manchester for the wrong day, and couldn't get any money back (the tickets were non refundable). Thankfully, I didn't lose a great deal, but will certainly teach me to check what I am doing in the meantime.

andru1

Yeah its definately a hard lesson to learn and like some people have said sometimes you just get too excited with your mouse clicking. I'll let you know how I get on next week. Although we were in the wrong and it was our fault it just doesn't seem right that they can keep 100% of the money policy or no policy. After all a policy is not set in stone and contracts are not necessarily always legal eg: Its the banks policy to charge penalties and I see on this site that people are fighting back and winning so you never know, if you can win a battle against a bank you can beat anyone!!

andru1

Hello, just a quick update and THANK YOU!

Well we got a 90% refund which under the circumstances is very good, we are happy with that. 10% cancellation charge. We thought we had lost over £300. BIG thanks to everyone who posted with advice and support especially mickyd21 who made me rethink and rewrite my letter of complaint. when I wrote my first letter I had just come off the phone from customer services who told me "sorry but its just unfortunate, its our policy" so you can imagine the tone of the letter. mickyd21's post made me rethink my approach and we got our money back
The company is hotelclub.com, so I think they deserve a bit of good PR as their complaints service was fast and fair.
THANKS