sports direct, will they refund?

bellagio_2

purchased a case to be used for cabin baggage and on the label on the case it had dimensions as 50.5x34.5x19.5
when i measured the case its dimensions are 54 (56 including wheels)x37x16

quite a big difference and i would not have purchased if the correct dimensions were on the cases label. I know they are a bit funny with refunds but are they legally obliged to refund as the case was falsely advertised?

battleborn

Yes I would say so.
The product was labelled incorrectly, so clearly you are entilted to a refund or replacement.
Let us know what happens when you take it back.

bellagio_2

i think so to but can imagine them not refunding, going in to store this morning.

JimmyTheWig

They will point you to their returns policy, which will say you can't return it.

You need to point out the bit where it will say (and even if it doesn't it has to be true) "this does not affect your statutary rights" and tell them that you are returning it using your "statutary rights" as it is not "as described".
See http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange.

System

Someone else posted this exact same issue a few weeks back. If you find the thread you could see how they got on.

It was about 3 weeks ago I think

shaun_from_Africa

This is the one that goater was thinking of;
https://forums.moneysavingexpert.com/discussion/1445099

It's from post 83 onwards (page 5).

bellagio_2

thanks that was the exact same suitcase in the other thread!
I returned item today and was told they weren't allowed to refund, couldn't be bothered to argue too much so ended up getting 2 smaller cases for a little more money!! Interesting that the store just seems so un-customer friendly though! Will not shop there in the future.

adandem

I won't buy from Sports Direct, customer service like Argos who think their policies override the law.