Noddle sign-up fraud alert

shireknight

Following a link from here I signed up to Noddles free credit report service with no problems however I then sent the link to my brother and told him to do it and when he tried to submit his card details for the proof of ID section an error came up on the screen saying an error had occurred and within minutes the HSBC were on the phone to him explaining that they have just deactivated his card due to a suspicious attempted transaction to his account by this company, obviously now I'm concerned too.

Has anyone else had this happen to them and why would it even happen anyway because I was under the impression that the card details are just for a security check and that they will not be taking any payment from that account to sign up to the service?

udydudy

I have been using noddle since they started, no problems. they ask for card details. I believe it may be to verify you and may just access it to verify. They did not take any monies out of my card or my OH's card. As also quite a few friends who have enrolled.

shireknight

Hmm I wonder if maybe they put some kind of phantom transaction through the card just to check the card is valid like 1p and instantly cancel it again before the transaction finalises and this is what HSBC picked up?

When I joined it was in the early hours of the morning when presumerbly their offices are shut but my brother did it this afternoon so maybe they do a physical check on applicants who sign up during office hours.

SnowTiger

shireknight wrote: »

Following a link from here I signed up to Noddles free credit report service with no problems however I then sent the link to my brother and told him to do it and when he tried to submit his card details for the proof of ID section an error came up on the screen saying an error had occurred and within minutes the HSBC were on the phone to him explaining that they have just deactivated his card due to a suspicious attempted transaction to his account by this company, obviously now I'm concerned too.

Seems odd.

Perhaps it was a coincidence? They happen. Winning the lottery is coincidentally choosing the same numbers as a machine. Extremely unlikely, but it happens... almost every week.

Maybe some other fraud had been detected; the card was deactivated before your brother signed up with Noddle, which is why he got the error message; HSBC calls to say the card has been deactivated because of fraudulent activity.

It must have been pretty serious for the card to be deactivated. I've had cards replaced because the card issuer suspects their details have been compromised. And I've had phone calls and text messages asking me to confirm transactions. But I've never had a card immediately deactivated or stopped.

shireknight

SnowTiger wrote: »

Seems odd.

Perhaps it was a coincidence? They happen. Winning the lottery is coincidentally choosing the same numbers as a machine. Extremely unlikely, but it happens... almost every week.

Maybe some other fraud had been detected; the card was deactivated before your brother signed up with Noddle, which is why he got the error message; HSBC calls to say the card has been deactivated because of fraudulent activity.

It must have been pretty serious for the card to be deactivated. I've had cards replaced because the card issuer suspects their details have been compromised. And I've had phone calls and text messages asking me to confirm transactions. But I've never had a card immediately deactivated or stopped.

Yes it did seem a very quick response didn't it, he said HSBC fraud department were on the phone within 5 minutes of his failed application, I'll raise this point with him, maybe he's missed out a piece of crucial information when telling me what the fraud people said.