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Advice sought please re energy suppliers inability to communicate with customers
BirnamBear
Posts: 126 Forumite
in Energy
After 5 years with EON(hassle free) I changed my supplier and NPower took over my supply on the 13th of March.They have all my bank details,dd set up and they said they would send me a bill after the first month.
Over two months have passed now and I have heard nothing,should I contact them or wait and see how long they take ?
I'm struggling to see why I should have to chase them up for being incompetent.
What do the MSE boys and girls advise ?
Thanks in advance.
Over two months have passed now and I have heard nothing,should I contact them or wait and see how long they take ?
I'm struggling to see why I should have to chase them up for being incompetent.
What do the MSE boys and girls advise ?
Thanks in advance.
12 panels south facing,8 panels south-east facing,4KWP system,pitch 40 degrees,Aurora inverter & location is sunny Glasgow.
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Comments
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BirnamBear wrote: »After 5 years with EON(hassle free) I changed my supplier and NPower took over my supply on the 13th of March.They have all my bank details,dd set up and they said they would send me a bill after the first month.
Over two months have passed now and I have heard nothing,should I contact them or wait and see how long they take ?
I'm struggling to see why I should have to chase them up for being incompetent.
What do the MSE boys and girls advise ?
Thanks in advance.
Hi BirnamBear,
Your first bill will depend on when your account switch completed and when your meter reading and billing dates are.
I can take look and see when you'll receive your first bill if you can send me your details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL].
Best wishes,
Adam
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0 -
nPower_company_representative wrote: »Hi BirnamBear,
Your first bill will depend on when your account switch completed and when your meter reading and billing dates are.
I can take look and see when you'll receive your first bill if you can send me your details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL].
Best wishes,
Adam
Can you tell me why if I switched on the 13th of March that no direct debit has been taken yet ?12 panels south facing,8 panels south-east facing,4KWP system,pitch 40 degrees,Aurora inverter & location is sunny Glasgow.0 -
BirnamBear wrote: »Can you tell me why if I switched on the 13th of March that no direct debit has been taken yet ?
Good Morning BirnamBear,
Without looking into your account specifically, I can't tell you the answer to this question.
If you can send me your details to the above email address, then I can take a look and see what's happened.
Many thanks,
Adam “Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0
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