MSE News: Consumer Futures calls for Spark Energy probe

in Energy
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  • WywthWywth Forumite
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    nodiscount wrote: »
    Where? (am I being thick :))



    10.1.1 doesn't mention cooling off for sign-ups via internet.

    There is no statutory requirement that I am aware of to offer a cooling off period if you solely elect to sign up with an energy supplier, e.g. via the internet.

    A cooling off period is only required where you were enticed to sign up from an unsolicited contact e.g. knocking on your door or calling you on the telephone.
    http://www.adviceguide.org.uk/wales/consumer_w/consumer_energy_and_water_supply_e/consumer_energy_supply_e/consumer_choosing_and_switching_supplier_e/switching_gas_or_electricity_supplier_top_tips.htm
  • MillicentBystanderMillicentBystander Forumite
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    Wywth wrote: »
    There is no statutory requirement that I am aware of to offer a cooling off period if you solely elect to sign up with an energy supplier, e.g. via the internet.

    A cooling off period is only required where you were enticed to sign up from an unsolicited contact e.g. knocking on your door or calling you on the telephone.
    http://www.adviceguide.org.uk/wales/consumer_w/consumer_energy_and_water_supply_e/consumer_energy_supply_e/consumer_choosing_and_switching_supplier_e/switching_gas_or_electricity_supplier_top_tips.htm


    HaHa....any energy supplier that doesn't offer any sort of cooling off period no matter how the customer is brought on board would certainly ring alarm bells with me. But not you apparently. ;)
  • shinkyshonkyshinkyshonky Forumite
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    Search of the internet brings up a whole load of complaints against these shysters...mostly because they are in cahoots with letting agents..i.e letting agency gets commission for soley having spark and not offering an alternative, and spark rip off the consumer through higher charges
    “When the debate is lost, slander becomes the tool of the loser.” Socrates

    Haters gonna hate
  • WywthWywth Forumite
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    Search of the internet brings up a whole load of complaints against these shysters...mostly because they are in cahoots with letting agents..i.e letting agency gets commission for soley having spark and not offering an alternative, and spark rip off the consumer through higher charges

    If you read it on the internet, it must be correct :cool:

    And as the above EHL image shows, Spark are not ripping off the consumer through higher charges ... infact quite the opposite ;)
  • shinkyshonkyshinkyshonky Forumite
    2.8K Posts
    Wywth wrote: »
    If you read it on the internet, it must be correct :cool:

    And as the above EHL image shows, Spark are not ripping off the consumer through higher charges ... infact quite the opposite ;)

    Yeah right Mr Spark Energy Apologist
    “When the debate is lost, slander becomes the tool of the loser.” Socrates

    Haters gonna hate
  • edited 23 May 2013 at 1:01PM
    MillicentBystanderMillicentBystander Forumite
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    edited 23 May 2013 at 1:01PM
    Wywth wrote: »
    If you read it on the internet, it must be correct :cool:

    And as the above EHL image shows, Spark are not ripping off the consumer through higher charges ... infact quite the opposite ;)


    Being as you have ignored my previous post, I feel I have to challenge you on this one so here goes:


    Would you be happy to sign up to an energy supplier that offered no cooling off period? Could you name me any other energy supplier that doesn't offer any form of cooling off period?


    PS Are you Canadian? ;)
  • WywthWywth Forumite
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    Being as you have ignored my previous post, I feel I have to challenge you on this one so here goes:


    Would you be happy to sign up to an energy supplier that offered no cooling off period? Could you name me any other energy supplier that doesn't offer any form of cooling off period?


    PS Are you Canadian? ;)

    I didn't ignore your previous post, I just didn't see the value in responding.

    However, as you appear so keen to know my feelings on the matter (you have already made yours known), then yes, if I have surveyed the market and made a decision of my own free will and in my own free time, I see no reason to have to wait for a cooling off period before a switch could progress to allow me to start saving money.

    And no I am not Canadian. Why do you ask?
  • MillicentBystanderMillicentBystander Forumite
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    Just updating this thread as only just discovered that Ofgem announced on Jun 28 that they will indeed investigate Spark Energy.

    http://www.utilityweek.co.uk/news/news_story.asp?id=198802&title=Spark+Energy+investigated+by+Ofgem+
  • edited 17 July 2013 at 7:07PM
    [Deleted User][Deleted User] Forumite
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    Eighth Anniversary 1,000 Posts Name Dropper
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    edited 17 July 2013 at 7:07PM
    I read a few meters for Spark energy, last week I enquired of two new tenants who had recently moved in. They both said that the letting agent had told them they were in contract with Spark ( who they had never heard of ) but said that the letting agent had told them they could switch supplier if they wanted., with the usual 4 weeks notice At least this letting agent was acting properly. I am doing more this week and next week so will find out if the agents are consistant
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