Thames Water? Grrrrr....

Zoee

Hi Forum Members/Readers


I'm thankful to Martin for giving me a place to blow off steam with Thames Water


Urrrgh!!


Today (21 May 2013) a letter arrived dated 11 Sep 2012!


Yes! 11 Sep 2012 (Don’t ask…)


It confirmed that:

the Rateable Value (RV) from 1 Apr 2012 to 31 Mar 2013 is £408.51

and

the Assessed Household Charge (AHC) 1 Apr 2012 to 31 Mar 2013 is £202


I calculated the difference to be £206.51 and thought I’m due a refund as how can I have two bills for the same address and same billing year?


Now the background to the letter is that I applied for a water meter and a Thames Water rep came on 14 Aug 2012, realised unable to fit one as on a shared water supply and so bill switched from RV to AHC


My rant today is, the letter clearly states the water supply costs from 1 Apr 2012 to 31 Mar 2013 for both tariffs and yet telephoning Thames Water today, I was told “ignore letter” and “your AHC charges started 14 Aug 2012 because that’s the date we visited and changed you over” And that’s why I had to pay RV charges from 1 Apr to 13 Aug 2012 and then AHC charges from 14 Aug onwards. In effect, they squeezed the last 1p outta me before placing me onto a new tariff knowing it's the same water entering my address at whatever price!


Grrrr!!


It’s in black and white the charge is £202 for 2012 to 2013 bill year


So no refund then nor today :mad:


Only comfort I have is that it’s a good job the Thames Water rep didn’t visit on 28 Mar 2013 innit?


When will this sole London water supplier monopoly end?


Urrrgggh….


Zoee

mattyprice4004

Everyone has one available water supplier, it's not like broadband or phone with a choice unfortunately.

United Utilities are also useless.