How long to open goods not received paypal complaint

dollywops

I know there is a time limit to file a claim for non-receipt of goods, but I don't know what it is.

Basically, I sold some tickets and was paid by paypal on 10 April. The buyer had a unconfirmed address, but I was not bothered as I thought that by the time I sent the tickets, it would be too late for the buyer to file a complaint for goods not received (not that I thought they would do that).

However, the tickets have now arrived and I want to send them to the buyer. But I need to be sure that they would be time barred from filing a dispute.

Does anyone have the answer. If not, I will have to telephone Paypal.

sockospice

I believe it's 45 days for a paypal dispute.

isitenough

If they paid a lot for the tickets, are you sending them special delivery or just recorded? Special would be my favourite choice.
Quick question though - why do you want them to be time barred from filing a dispute? If you're sending them by a trackable means then that shouldn't be a problem. If you stated in your listing/correspondence with the buyer that the tickets wouldn't be sent til about now and they have agreed (in writing) then what's the issue?
Sorry, just confused!

dollywops

isitenough wrote: »

If they paid a lot for the tickets, are you sending them special delivery or just recorded? Special would be my favourite choice.
Quick question though - why do you want them to be time barred from filing a dispute? If you're sending them by a trackable means then that shouldn't be a problem. If you stated in your listing/correspondence with the buyer that the tickets wouldn't be sent til about now and they have agreed (in writing) then what's the issue?
Sorry, just confused!

I will be sending the tickets by special delivery. However, the buyer had an unconfirmed address, and in the event of a dispute, I will not be covered for seller protection. Therefore, I will wait until day 46 before sending the tickets.

frivolous_fay

I can see why you're being cautious, but this is a pretty shady way for you to operate.

By the way, even if the address had been confirmed, you'd have invalidated your seller protection by not posting within 7 days.

And a further FYI, it's against the rules to sell something you can't provide within 30 days.

dollywops

frivolous_fay wrote: »

I can see why you're being cautious, but this is a pretty shady way for you to operate.

By the way, even if the address had been confirmed, you'd have invalidated your seller protection by not posting within 7 days.

And a further FYI, it's against the rules to sell something you can't provide within 30 days.

I think you have misunderstood me totally, and perhaps that is why you have accused me of operating in a shady way.

It is not my intention, nor was it ever. Had that been the case, I would not have posted on this board, would I?

I just wanted to be sure that the buyer could not, after having received his tickets, then say he did not get them. Therefore, as long as I send them to his 'unconfirmed' address, after 45 days (which it was always my intention to do), then I am protected.

By the way, and perhaps someone more knowledgeable can comment on this, but I think the rules on ticket sales might be different to pre-sales, but I am not sure.

frivolous_fay

Rules on ticket sales are the same. Why would ebay allow items to be despatched so late that you have no comeback?

I don't think I'm misunderstanding - it appears your intention is to despatch so late that there's no possibility of the buyer opening a dispute.

That's pretty much how some scammers do business; they make excuses and fob you off about delivery until 45 days have passed, then suddenly go strangely quiet.

I don't doubt for a minute your buyer will get their tickets and be very happy - but I stand by my comment about this being a shady way to operate!

Snooze_Control

frivolous_fay wrote: »

Rules on ticket sales are the same. Why would ebay allow items to be despatched so late that you have no comeback?

I don't think I'm misunderstanding - it appears your intention is to despatch so late that there's no possibility of the buyer opening a dispute.

That's pretty much how some scammers do business; they make excuses and fob you off about delivery until 45 days have passed, then suddenly go strangely quiet.

I don't doubt for a minute your buyer will get their tickets and be very happy - but I stand by my comment about this being a shady way to operate!

I agree.

dollywops wrote:

I think you have misunderstood me totally

Nope! You're being a "shady" trader! There's nothing to "misunderstand". :rolleyes:

SC

dollywops

Snooze_Control wrote: »

I agree.



Nope! You're being a "shady" trader! There's nothing to "misunderstand". :rolleyes:

SC

Why? Did I say, I had been sitting on the tickets, waiting for 45 days to elapse? No, I said I received the tickets today, and enquired what was the time limit after which a buyer could not open a dispute for non-receipt, bearing in mind the buyer did not have a confirmed address, and I forgot to add the buyer had 0 feedback and became a 'no longer registered user' less than 12 hours after winning my auction.

I only asked a simple question and really did not think I would get this treatment.

frivolous_fay

dollywops wrote: »

what was the time limit after which a buyer could not open a dispute for non-receipt, bearing in mind the buyer did not have a confirmed address

Does this, or does this not mean: 'I want the buyer to be prevented from opening a dispute, even if they have a legitimate reason for dispute, eg. non-delivery'?

dollywops wrote: »

I forgot to add the buyer had 0 feedback and became a 'no longer registered user' less than 12 hours after winning my auction.

In which case the sale is null and void and you could have sold to someone more reliable looking.

By the way, I don't think we're 'treating' you badly, but perhaps brought up something you didn't want to hear. I've been nothing but polite.

dollywops

Quote:
Originally Posted by dollywops
what was the time limit after which a buyer could not open a dispute for non-receipt, bearing in mind the buyer did not have a confirmed address

Does this, or does this not mean: 'I want the buyer to be prevented from opening a dispute, even if they have a legitimate reason for dispute, eg. non-delivery'?

No, this means I am going to send a buyer with 0 feedback, who is longer registered on ebay, who made payment by paypal to an unconfirmed address, £175 of tickets, by Special Delivery, or even collect in person, as they live 10 minutes away. Is there a time limit after which they cannot open a dispute for non-receipt, bearing in mind they already have the item in their possession.

I think we will have to agree that there is obviously a difference of opinion here and leave it at that.