Insurance2Go mobile insurance problems

jlgawne

Hi

I recently lost my brand new iPhone 5. It was 6 or 7 weeks old, of which is spent 5 weeks offshore without it. It was brand spanning new. Insurance to go have replaced it with a refurbished handset that is covered in scratches, the power and lock button only works on the left hand side, the battery seems to be discharging at a phenomenal rate, and the handset is overheating during normal use.

I had already expressed my anger at a refurb being used to replace my new phone before I came across these problems, and now I'm fed up. I'm now having to send the phone back to be "checked", which means ill need to get a new sim for the time being due to the 5 taking a nano sim, and pay for postage back. It's all just inconvenience caused by a company who claim they do send out new ha darts from time to time, I definitely don't believe this.

Where do I stand on being able to get a brand new handset and/or any of my years premium I had to pay in order for my claim to be processed?

I would advise anyone and everyone to steer clear of this company.

Thanks

Josh

testpilot4321

Most of these mobile phone insurance companies that include loss and theft as part of their cover have absolutely awful terms and conditions and many unhappy customers.

Receiving a reconditioned phone will probably be a part of the T&C's and you're lucky to have got anything at all, however if the phone is faulty and overheating sounds like a battery or motherboard fault then they definitely need to fix it or replace it.

You can get a sim adapter on ebay for 99p.

Do not give up or give in to them!

paultoner

Just as well that I cancelled it this morning.
Had insurance with Insurance2go and never got any documentation apart from a text saying i was covered.

No policy number or reference, nothing. After chasing them for two weeks all they gave me where excuses. After reading this, I am glad I cancelled.