how do you complain to DFS?

confusedkarma

Apologies if this is in the wrong section.

I'm after some help, I want to complain about my dfs corner suite. So far I've been passed backwards and forwards, dealing with patronising and rude store manager's, a repair man who has a who thinks he is gods gift. How do I take it to the next stage?

Myser

If you have had no luck talking to the store managers, then the next step is to contact head office:

http://www.dfs.co.uk/contact-us/

confusedkarma

thank you, have managed to locate head office's address from your link, shall try there and see if i get any luck from them

jamie07971

I complained to Head Office and they just passed it back to the store manager. Absolutely useless - and I had a repair person who thought he was gods gift too when in fact he made the sofa even worse!

confusedkarma

jamie07971 wrote: »

I complained to Head Office and they just passed it back to the store manager. Absolutely useless - and I had a repair person who thought he was gods gift too when in fact he made the sofa even worse!

could have written that myself!

i've been googling, and it seems that this kind of issue with DFS is pretty common.

anyone know if theres like a furniture ombudsman or something that i can go to if (more like when) i get no help from DFS?

bob_a_builder

When I had trouble with a 3 piece suite, BHS, the company we bought from sent a chap from FIRA to do an independant report, but since they engaged them there was a chance they would abide by his findindgs - which they did

not so sure about DFS

http://www.fira.co.uk/
http://www.fira.co.uk/consultancy/expert-witness

DFS_representative

We are sorry to learn you are unhappy with your furniture and the concerns you have raised have not been resolved.We would love to see if we can help so please contact us on 01302 330365 andask for the Customer Service Department.
Kind regards
Customer Service - DFS

confusedkarma

DFS_representative wrote: »

We are sorry to learn you are unhappy with your furniture and the concerns you have raised have not been resolved.We would love to see if we can help so please contact us on 01302 330365 andask for the Customer Service Department.
Kind regards
Customer Service - DFS

i have sent a copy of complaint, along with photos to your customer service email and will follow up on the number you have provided in a few days, thank you for your help.