santander - PRAISE!!!!

nettles

I recently got a 0% balance transfer offer from santander, so I took them up on it, to the tune of over £1600. My direct debit just came out for the full amount! As you can imagine I was having kittens! Especially as I am weekly paid at the moment so there was nowhere near enough there, just a large arranged overdraft.
I called them on the freephone number (thanks MSE for teaching me about the say no to 0870 site ) and the lovely lady couldn't have been more helpful. She explained that the dd indemnity even covers my stupidity, and she changed my dd to minimum payment so I don't have to remember to do it myself! She put me through to the banking helpline (yes, I have a 123 account - no problems with that in over a year either) and they recalled the dd and sent a bill payment for the minimum amount to the credit card for me, so there will be no loss of the 0% rate either.
Lesson learned, and thanks Santander, I don't care what others say about you, right this second, I LOVE you!!! :A:beer:

Sqem

Fine, but I wouldn't go to KFC again if you paid me.

SnowTiger

nettles wrote: »

I called them on the freephone number (thanks MSE for teaching me about the say no to 0870 site ) and the lovely lady couldn't have been more helpful. She explained that the dd indemnity even covers my stupidity...

I'm not sure it does.

It covers mistakes made by your bank and the company requesting the payment.

However, good result. :rotfl:

I've been with Santander since the beginning of 2012. No problems at all, despite all the horror stories.