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Need help with compensation claim for failed bathroom delivery.

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Comments

  • visidigi
    visidigi Posts: 6,584 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    It is clear.
    The retailer may well offer a goodwill payment for the inconvenience, but they aren't under any legal obligation to do so.

    Yup, Agreed :)
  • baza52
    baza52 Posts: 3,029 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Surely the OP has a kitchen sink they could use to have a wash.
    Its a pain but better than being dirty.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    baza52 wrote: »
    Surely the OP has a kitchen sink they could use to have a wash.
    Its a pain but better than being dirty.

    Oh dear Baza.

    You appear to be making a similar mistake to that which another poster made in post #8.

    I'll now sit back and wait for the OP to point out to you that "You know absolutely nothing about her personal situation".

    :D
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Sponge baths? :D
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    wealdroam wrote: »
    Oh dear Baza.

    You appear to be making a similar mistake to that which another poster made in post #8.

    I'll now sit back and wait for the OP to point out to you that "You know absolutely nothing about her personal situation".

    :D

    Oh dear! Lets hope the wine mellowed them out a bit - got a bit heated just because of a reasonable suggestion, with no alology either.

    ;)
  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    visidigi wrote: »
    Standard delivery is £29.95
    Next Day delivery is £49.95

    You pay a £30 to get it quicker. If you don't get it quicker there could even have been a case to only have the difference refunded.

    The terms and conditions apply to both, they both state arrangements should not be made until the goods have been delivered and inspected.

    The second clause is also important there as they are making it clear that delivery is one item and inspection is another - if the item had been damaged in transport then are you saying you also think there is ground for compensation? No, if something is damaged in transit you are entitled to a full refund of all costs associated with the purchase up to the point of delivery.

    The express courier industry is a classic example, they promise delivery on x day, if that fails they still deliver, but then you get your money back (when dealing with the courier direct) - no courier pays consequential loss.
    You pay £20 to have it quicker, not £30.
  • visidigi
    visidigi Posts: 6,584 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 18 May 2013 at 9:59PM
    You pay £20 to have it quicker, not £30.

    fat fingers & iPad don't mix. :rotfl:
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