Please Press 1 - New Website

keyser666

Mght be of some help to those in the future

http://www.pleasepress1.com/

A frustrated IT manager who has spent seven years making 12,000 calls to automated phone centres has launched a new website listing 'short cut' codes which can shave up to eight minutes off calls.
Nigel Clarke, 53, has painstakingly catalogued the intricate phone menus of hundreds of leading multi-national companies - some of which have up to 80 options.
He has now formulated his results into the website pleasepress1.com, which lists which number options to press to reach the desired department.

The father-of-three, from Fawkham, Kent, reckons the free service can save consumers more than eight minutes by cutting out up to seven menu options.
For example, a Lloyds TSB home insurance customer who wishes to report a water leak would normally have to wade through 78 menu options over seven levels to get through to the correct department.
But the new service informs callers that the combination 1-3-2-1-1-5-4 will get them straight through - saving over four minutes of waiting.

Techhead_2

It's a good idea, but the website is just as irritating as the phone lines because you can't see the all the levels of the phone menu, so you can go down the wrong "branch". Coupled with lots of extra information on the page, loads of adverts, tabs and requests for help; it's just too much.

I would prefer a much simpler layout. for each phone number a straightforward list of what you can do. Click on it and you are shown the button presses to get there.

bod1467

Techhead wrote: »

It's a good idea, but the website is just as irritating as the phone lines because you can't see the all the levels of the phone menu, so you can go down the wrong "branch".

I can somewhat agree with that. However ... at least doing it with the website is a darn sight quicker than getting it wrong on the phone - once you know the correct sequence via the website it would be a breeze on the phone.