The AA failed to diagnose a simple fault

OddballJamie

roddydogs wrote: »

How does a fuse "Fall out?"

I was thinking the same.

ILW

Always insist on getting a proper AA tech to see you (rather than an agent) even if you have to wait longer. The difference can be enormous.

Stooby2

How does a fuse "Fall out?"

There's this mysterious force that Isaac Newton discovered called gravity - which isn't apparently a force, more a way that mass distorts time & space or something. Anyhow, that combined with a loose fuse holder, a pothole (or several) may well cause a fuse to fall out.

:rotfl:

And personally I'd be complaining to the AA to at least get the recovery fee back - failing to spot a loose fuse is pretty poor by any standards.

The_AA_Company_Representative

stewdaviesuk wrote: »

A recent trip to relatives ended when the Ford Mondeo I came in mysteriously would not start. I am a member of the AA with roadside Assist only not recovery. They sent a local garage vehicle who could not see the fault. He used a small hand held diagnostic tool which did not report any faults. His conclusion was that the fuel pump must have failed as it would not show on the diagnostics.

I had to pay to get recovered home, a journey of 130 miles. Once home the car was taken to a local garage and i awaited the expensive outcome...

The result, a fuse had fallen out of the holder in the fuse box. The recovery chap never checked the fuses as I was with him the entire time. The garage also said that their diagnostic tools and that of a normal AA patrolman would have found the fault and certainly cleared the fuel pump as a source of the problem.

Do i have a genuine case for compensation against the AA and / or the bloke they sent out?

Regards

S

Hello stewdaviesuk, we're sorry you feel this way, we are eager to address this with you. Please email the details including your full name, address and membership number with Reference FOR42082. Regards, The AA