RedSpottedHanky Tesco £15 credits

[Deleted User]

Mine have just been credited Only took them 7 days to sort it! Very pleased

Tootingpopfront

Red Spotted Hanky are getting a lot of bad vibes at moment,

but just checked and 3 x £5 evouchers for Tesco rewards now in my account.

Considering the amount of people scamming them, I think they deserve some

Goodwill ,especially as we are all getting stuff for nowt.

davyuk

I applied for my 3 x £5 vouchers on 10/5/13

They have only been credited to my account in the last 24 hours.

So patience I'm afraid is the key.

Advice_please_3

It seems red spotted hanky are a little lacking on the customer service front....
I booked 2 open return tickets, but they sent me 2 day return tickets. I emailed shortly after i received them by post, and asked them to refund me or send the correct ticket. They told me to apply online for a refund. I looked to do it on line, but would be charged £10 (the refund option isn't even available on line!?).
I have emailed them about 5 times now to ask what is happening and have not had a response
Anyone have any good ideas of how can get my money back, or even just the right ticket!?

epm-84

Advice_please wrote: »

It seems red spotted hanky are a little lacking on the customer service front....
I booked 2 open return tickets, but they sent me 2 day return tickets. I emailed shortly after i received them by post, and asked them to refund me or send the correct ticket. They told me to apply online for a refund. I looked to do it on line, but would be charged £10 (the refund option isn't even available on line!?).
I have emailed them about 5 times now to ask what is happening and have not had a response
Anyone have any good ideas of how can get my money back, or even just the right ticket!?

The £10 charge refers to a National Rail condition where if you change your journey plans after a ticket purchase it is subject to a £10 fee. If an error was made by RSH or if your booked outward train is cancelled and you decide not to travel at all then they should refund you in full without applying a £10 fee but they will need you to return the tickets to do that, otherwise you could get a refund and use them anyway.

Does your email confirmation say you purchased either 'Anytime Return' or 'Off Peak Return' tickets opposed to 'Anytime Day Return' or 'Off Peak Day Return'?

Advice_please_3

Thanks for your response.
On their website, I selected the date for my outbound travel, and clicked open return for the return journey (which then removes the date, from previous travelling I know this means you have to rtn with 1 month of your outbound journey). I clicked through the relevant pages and confirmed the tickets.

My confirmation email then said day travel cards (which means I have to return the same day, even though I selected an open return journey. I waited until the tickets arrived to double check- and they had sent day travel cards.
I have emailed and told them I selected an open return as I have booked the rest of my trip so know I will definitely be away for 3days, so a day return is of no value to me.
I do feel they are in the wrong, hence not wanting to pay the £10 admin fee. But they don't respond to any of my emails, even when I said I can not select The refund option in the web page.
The one and only email they have sent me, specifically said ' please contact if you need any further help'.... Over 10 days ago I got that and have sent numerous prompts to remind them, still nothing
I really would like someone to contact me....

notechal

Advice_please wrote: »

Thanks for your response.
On their website, I selected the date for my outbound travel, and clicked open return for the return journey (which then removes the date, from previous travelling I know this means you have to rtn with 1 month of your outbound journey). I clicked through the relevant pages and confirmed the tickets.

My confirmation email then said day travel cards (which means I have to return the same day, even though I selected an open return journey. I waited until the tickets arrived to double check- and they had sent day travel cards.
I have emailed and told them I selected an open return as I have booked the rest of my trip so know I will definitely be away for 3days, so a day return is of no value to me.
I do feel they are in the wrong, hence not wanting to pay the £10 admin fee. But they don't respond to any of my emails, even when I said I can not select The refund option in the web page.
The one and only email they have sent me, specifically said ' please contact if you need any further help'.... Over 10 days ago I got that and have sent numerous prompts to remind them, still nothing
I really would like someone to contact me....

Ring them. I have found them to be really helpful when I have needed to change something, though I am aware that it depends on the individual...

melimango

does anyone mind writing out the phone number in the confirmation email? I got mine and deleted it, but the credit isn't in my account (there is one for £5 so not sure if I got part of it, or if that was for something else I did a while ago).

JAG

melimango wrote: »

does anyone mind writing out the phone number in the confirmation email? I got mine and deleted it, but the credit isn't in my account (there is one for £5 so not sure if I got part of it, or if that was for something else I did a while ago).

Do you have a question?
For more information and for full terms and conditions, please visit: http://www.tesco.com/clubcard/
or call on 0808 100 0707 or Email us at clubcard.rewards@tescofreetime.com

surfsister

I had an email from redspotted yesterday and the vouchers are in my account. Anyone heard about the travelodge one??