Help Please - HSBC Issued a default 7.5 years after the last statement?

k12kwd

Hi All, long time reader 1st time poster! Please be gentle! Not sure if posting this in the right place but seemed like a good place to start!

I have a situation, basically in 2002 i took out a Credit Card with HSBC, in 2005 i got behind in payments and my mum took out a loan, cleared the worst of it and i paid her back. She paid off my Hsbc credit card among many other items. I have never to this date received any further correspondence from HSBC since the issue of their last statement on the account in February 2005.

Imagine my surprise when i check my credit file (which i do monthly without fail) in January 2013 to see an old HSBC account ending in my old credit card number showing up on equifax at my old address (i moved in 2009) as settled in september 2012 with green markers saying payments have been made on time since september to now. I contacted HSBC through Equifax and they have confirmed according to their records, it is correct.

I then checked with CallCredit and noticed that the same account is now showing, only is marked with a Satisfied Default dated 31st August 2012 in the value of £0.00? Can they even default you on a zero balance?!

Unfortunately, I have long since destroyed all of the paperwork, especially as its been 8 years now since the last statement.

I sent off a SAR to them on 27 March, received a response on 11th May suggesting that the SAR request was not necessary, enclosing a copy of the original agreement dated 2002, but stating that as the last statement was issued in February 2005 and they no longer have the transaction records. They confirmed they had destroyed my cheque and if i still wanted a SAR to send the request again to a different address - which I sent off recorded delivery yesterday and has been signed for this morning.

I did not notify them of my move as i had received no correspondence between feb '05 until I moved in '09

When I spoke to them in January trying to investigate, i notified them of my current address. However the default which has now showed up as registered in august 2012 appears to be registered at my current address, which they did not know until january, I had to go to branch to prove my identity. They advised then that the debt had been closed and sent to a debt collection agency, who i (foolishly) rang straight away, but they confirmed had no record of me on file... Which would make sense on a default balance of £0?

Does anyone have any ideas? I was 12 months away from the last default coming off my file. Now it saying there will be one there till 2018. I have paid all of the debts i was aware of in full, not settlements as I felt obliged to pay them, given that I racked them up. But this one has hit me like a ton of bricks out of the blue

Thanks for any help you may be able to offer in advance!

Kirk

matttye

Initially I'd just wait and see what's in your data when they provide it, then you can decide what to do next.

They can't issue a default eight years after last payment and get away with it though... that's ridiculous.

k12kwd

Ok so I've had my DSAR back today, it makes zero sense! They have no transaction data as last statement was issued 15/02/2005 all it says is opened 07/06/2002, last act 02/02/2005, last stmt 15/02/2005 closed 02/02/2011 (which i think is wrong!)

What do i do now? Its still showing as open on equifax/experian and receiving payments and closed with a default dated 31/08/2012 in CallCredit?

Cant even find reference to a default anywhere?

Stuck

k12kwd

Hi there,

Just an update for any of you that read this - HSBC were totally incompetent, sent me a letter saying couldnt find any information, then sent a DSAR then sent another letter saying no accounts were still on their systems.

So I sent a formal complaint, a damned good one at that, on saturday morning recorded delivery. They received it tuesday morning, and at 2.45pm wednesday i received a call from customer relations. I was right, their systems were faulty, default is being removed as is incorrect and the blocker on my name is being removed with all credit history being removed from my files.

Oh and some compo coming my way too as a gesture of goodwill.

Guess I'm saying, if you are right, fight it and you will prevail.

fermi

k12kwd wrote: »

So I sent a formal complaint, a damned good one at that, on saturday morning recorded delivery. They received it tuesday morning, and at 2.45pm wednesday i received a call from customer relations. I was right, their systems were faulty, default is being removed as is incorrect and the blocker on my name is being removed with all credit history being removed from my files.

Oh and some compo coming my way too as a gesture of goodwill.

Excellent result. :T

Can you elaborate on what you put in your complaint in case it can help anyone else?