Please help lloyds tsb cc ppi

madmartha

Hi I am just looking for some advice please. I have been looking into my mums ppi credit card complaint since last year. Basically it has taken a year for this to be resolved with Lloyds Tsb & it is still on going. I have been informed that her claim has been upheld now & that they are finalising figures. As I sent an email to CEO’s department, I have been informed that staff on regular helpline can no longer provide me with updates & I have to await a call back from another debarment.

I was just wondering if someone could help me with figures etc? How will refund be calculated. How does the interest on this work. My mum has paid PPI for 11years on the card.

Also my mother made a claim on her PPI policy for a period of time when she was unwell. I have been informed that this will be deducted from her redress. Will this amount be the ppi premiums paid or minimum payment that was made to the card at the time?

Has anyone been in a similar situation with Lloyds TSB? I have been informed this is now a priority case as its taken over 12months to sort. I am a little cynical when I am told this as I have had terrible service form them over the last year
Your help and advice would be much appreciated

Thanks

-taff

The PPI paid on the card is dependent on the balance on the card, so if the balance was low or she paid it off compeltely, there won't be much PPI paid. Any redress will have her succesful claim deducted first, that is the total amount that was paid to her card each month she claimed for.