Paypal Query

Simon_B_2

I've just had my phone purchased by a buyer with 160 positive feedback

Yet in pay pal it says I am Ineligible for payment protection and the buyer is Non-US - Verified.

What does this mean?

frivolous_fay

The most important things to check for are

- confirmed address
- seller protection

It sounds as though this payment has neither. Proceed with caution. What's the value?

You don't need to worry too much about verification.

Simon_B_2

Its worth £110 is there something i can get the buyer to do, so that my protection is eligable?

frivolous_fay

You'd have to refund them, make them confirm their address, and get them to repay.

That's the main thing. With luck, once the address is confirmed, you'll have seller protection - although that does depend on a couple of other random factors, one of which might be your feedback, and the verification status of your pp account. (Guessing here)

Simon_B_2

Thanks Fay, i was under the impression that once i had verified my account and the buyer had done the same to there's that I would be covered?

His address is confirmed is this much help to me ?

frivolous_fay

As I say, you don't need to worry too much about verification - it won't make any difference to you whether your buyer is VERIFIED or not.

They need to confirm their address for you to be half protected.
For you to be fully protected you need the payment to qualify for seller protection. The requirements for that are somewhat a mystery.

I just checked paypal's famously useless help pages and am none the wiser.

But I'm right about the importance of a confirmed address.

Wow: just found them. Are you ready? Here's how you qualify for seller protection:

Policy Conditions. All of the following conditions must be met for a transaction to qualify for the Seller Protection Policy.

Account Conditions:

The seller has a Verified Business or Premier Account.


Payment Conditions:
The transaction is between any US, UK or Canadian buyer and any qualifying US, UK or CA seller. Please note that while sellers outside of US, UK and Canada may meet the other conditions of the Seller Protection Policy, they do not qualify at this time.

The payment is listed as "Seller Protection Policy Eligible" on the Transaction Details page. Sellers are encouraged to review the Transaction Details page to see whether their payment transaction is “Seller Protection Eligible” before fully completing their commercial transactions. To see the Transaction Details for a payment, log in to your PayPal account and click the History within My Account, then click the Details link next to the transaction in question. If a transaction is not listed as "Seller Protection Policy Eligible" it will not be covered under the Seller Protection Policy.

The seller accepted a single payment from one PayPal account for the purchase. Please note: There is a greater risk of fraud when multiple payments from different PayPal accounts are used to pay for a single item.

The seller does not charge a surcharge for accepting PayPal payments. Sellers should not charge buyers any additional fee (or “surcharge”) if the buyer chooses PayPal as the method of payment.

Buyer Address Conditions:
The seller posts to the address listed on the Transaction Details page. If a transaction is listed as "Seller Protection Policy Eligible" on the Transaction Details page (see 3.c.ii below), sellers must post to the Confirmed Address on the Transaction Details page.

Confirmed Addresses. A confirmed address is an eligibility requirement for the Seller Protection Policy. Posting to a confirmed address may reduce risk and should be considered by the seller even if a transaction is not eligible for the Seller Protection Policy.

A Confirmed Address is either the address at which the buyer receives their credit card statements, or an address of the buyer which PayPal has confirmed outside the credit card system.

Posting and Posting Documentation Conditions:
The seller posts the item(s) to the buyer within 7 days of receiving payment.

The seller provides reasonable proof of postage from an independent shipper. The posted goods must be trackable online. Proof of postage should show that the address to which the item has been posted corresponds to the address on the Transaction Details page (see 3. c. i. above). If a reversal occurs, you will need to provide PayPal with the name of your chosen postal company and the online reference number. For your convenience, PayPal provides a list of popular and currently approved services offering proof of posting.

For transactions equal to £150.00 GBP or more in value, the seller needs to provide proof of receipt (signed, or otherwise acknowledged, by the buyer) in addition to postage and tracking information. The equivalent transaction amount in non-GBP currencies at which the seller must provide online proof of receipt by the buyer is as follows:


(blah blah blah)

Seller Response Conditions
The seller cooperates in resolving disputes by responding in a timely manner. If PayPal contacts the seller with regard to a Buyer Claim or chargeback, the seller needs to provide the requested information to PayPal within ten days. If PayPal contacts the seller with regard to a claim that an unauthorised or potentially fraudulent payment was made, the seller will normally be required to provide the requested information within 7 days.


https://www.paypal.com/uk/cgi-bin/webscr?cmd=p/gen/ua/policy_spp-outside

Simon_B_2

Right i have a Personal account so really i can't be eligible no matter what i do :rolleyes:

i've email one of his previous buyers to ask if they can confirm the address they sent the goods to and if it all went okay. I assume thats an okay think to do?

Also his feedback of 163 kind of leads me to believe that hes okay.