Arriva - letter saying we were in an accident in which we weren't?

Quentin

As part of your thread became devoted to the weaknesses of aviva, you know exactly the animal you are dealing with. Do a search online for aviva reviews to get their general approach to service to confirm this.

So why prolong your agony. They did try via their damage limitation reps but you spurned that.

You won't find the fos any assistance to you, so accept their goodwill gesture and move on. At least you now know 2 companies you don't want to give your business to.(aviva and their alter ego quotemehappy)

magpiecottage

barneybeagle wrote: »

Apologies first to Martin as I did not get in touch with you

Does that not mean you were offered an easy way out by Aviva but did not take it.

I'm also thinking about going back to the Police about this

I am not quite sure what you think the Police will do - it is a mistake, not a crime.

and will probably go to the Ombudsman in due course.

Who have no jurisdiction because you are not a customer of Aviva and the matter relates to a policy which was not taken out for your benefit.

I suggest that, as another insurer puts it, you "calm down dear".

Put it behind you - it is not worth the stress.

[Deleted User]

barneybeagle wrote: »

Hello all, thought I would post an update to the alleged incident we were supposed to be involved in.

Apologies first to Martin as I did not get in touch with you and to agrinnall, I'm not really paranoid, just concerned who I give my details to. I know you mean well so thankyou.

Anyway, we eventually received a letter in mid October from Aviva, with no apology or anything, just a reference and to say that the case is now closed as it was mistaken identity and our no claims have now been reinstated.

After all that we have gone through and the time and stress this has placed upon us, we received so little and with no apology. I wrote a letter to summarise our feelings and also to make them aware that at no time did we know that our no claims had been taken away. I also asked for compensation and asked for more information regarding the 'case of mistaken identity'.

We received a letter back asking to phone Aviva in which we did. I spoke with a pleasant lady, full of apologies and wanting to know what kind of compensation we were looking for. I gave her a figure and she told me that she would get back to us in the next 7 working days. I also asked for it to be in writing.

Not to our surprise, we never received a call or a letter and in mid November I called Aviva back and left a message with one of her work colleagues. I left it a week and eventually spoke with the original lady who told me that Aviva would give me half the amount I asked for in compensation (under 200pounds). Putting the finances to one side I asked why she had not been in touch when she said she would, in which she told me that she had left a message on my phone a couple of days before? I pointed out that she was supposed to get back to us a week after our original call. Her attitude towards us I feel was a disgrace. When we first called she was as nice as pie and when I dealt with her again, she was very snotty I thought. Moving on, I asked her to put the figure in writing in which she agreed, so nearly a week in and no reply yet.

Although they are offering us a bit of money, that is not the point, they constantly fail to answer any questions we have put to them and I am also concerned that someone somewhere has details of ours in some form. Can anyone give me any advice or offer any thoughts to what I have said so far.

I'm also thinking about going back to the Police about this and will probably go to the Ombudsman in due course. I don't see why these companies should get away with treating people the way they have.

Thanks in advance.
bb

Hi Barneybeagle

I'm so sorry to hear about the level of service you've received from our Customer Care team and would like to investigate this further for you. Our offer still stands if you'd like us to help; therefore please feel free to email us at social@aviva.co.uk with the details we requested above.

Many Thanks

Stephanie
Aviva Social Media Support