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N Power fail

Fed_up_and_annoyed · 2013-05-13 20:15:27

N Power had not sent us our quarterly bill so we called up to request they send it for them to send us a estimate that was ridiculously high in mid March. After giving them meter readings they advised us they would send us a bill in28 days which I thought was a ridiculous amount of time considering they have the exact…

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nPower Posts: 1,319 Organisation Representative

4 June 2013 at 11:27AM

gc_bus wrote: »

Indeed, I'm still waiting for the correct E7 tariff since my new E7 meter was fitted (to replace a standard meter). I've been waiting two months and counting so far despite numerous contacts with them...... don't hold your breath. Npower seem to be have extremely bad problems with billing et al currently.

Hi gc_bus,

It shouldn't be taking this long to change your tariff for you.

Could you drop me an email with your query/account details on and I'll get this chased up for you? You'll fine my email here: http://forums.moneysavingexpert.com/member.php?u=799997&tab=aboutme&simple=1

Kind regards,

Adam

“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
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