On The Beach - Holiday Issue

boontown_docks

EB1989 wrote: »

Hi There,

You can try to claim compensation for holiday accommodation that was not as promised.

Firstly, complain to the provider as soon as you get home in as much detail as possible. Ask for an official complaint form if possible, and include photographs and videos if possible, as well as witness accounts from your family and other guests.

If they do not resolve it, try contacting a trade body such as the ABTA,which is the UK Trade travel association for tour operators, or the Travel Trust Association.

Failing this, you could use the small claims court.

Did you pay on credit card? If so you could try claiming under Section 75 of the Consumer Credit Act.

I got all this information from the Which? Consumer Rights website.

Hope it helps!

Hi, I did take photos and also got the names of other independent guests that were affected. As said I asked for a complaint form from the Youtravel rep but he was evasive but managed to get him to sign a piece of paper stating briefly what happened.

Paid on Visa Debit.

This is my main crux of the claim that the hotel was not as described and by doing a bit of searching seems that the significant differences make a pretty much easy case. I don't see how they can say they tried to remedy it when they really did not try.

Caz3121 wrote: »

What was the price difference between the hotel you booked and the hotel you stayed in (you could select a random week to see what the % difference is) - it sounds very strange that the hotel you had booked said they would not take you....you had a confirmed booking....

I checked this when I got back and you are talking approx 40/50% on any given date

visidigi wrote: »

Thinking about this some more the she more to get an idea.er fact the hotel they took you and others too miraculously had room for you all that makes me think you really need to get the lot back, there's too many coincidences in here for it to be a mistake. That is unless you travel we're booking the hotel on the beach were giving them to book and its otb's system mistake.

Get that complaints procedure and get started, if you need help come back here and between us we can ensure you're communicating the right thing in the right way...

This is my thinking Visidigi. This is not by accident one of two things are happening here:

1. Hotel owner is on a ruse
2. OTB have the wrong hotel description and photos listed.

Either way I dont think we should have endured their muck up.