Stuck with E-on and SP because of a "complex meter"

Samaincita

Sorry for bringing to the first page an old post, but I wanted to leave one last update, in case someone find themselves in a similar situation (after all, we were told from the beginning that a meter replacement was impossible). We got the meter replaced for free last week, and we're going to be now on an Economy 7 tariff which in Scotland is something like Economy 8.5 tariff We're also going to get a compensation and a rebate. They also included compensation because the first time SP came over they had the wrong meter replacement details, having to wait for another two weeks, can you believe it?

As much as I dislike E-on as a company, I have to admit that their complaints department is quite effective. The rest of their customer care is non-existent and once this is all over I hope I never have to deal with them again, they've been an absolute nightmare.

Thanks a lot for all your help and support!

System

Samaincita wrote: »

Hi all! I've been following this forum for a while trying to get some more info. I find it very useful and I was hoping to find some answers to my current situation. I apologise in advance for any mistakes as English is not my native tongue.

We live in rented accommodation, however our landlord is happy for us to do as we please with bills or repairs. We have a gas meter and 2 electricity meters, one for the heaters and one for the electricity in general. Our hot water timer model is something "Economy 7" and the meter clics when the off-peak time starts.

When we moved in, E-on was supplying dual fuel to the property. We called Scottish hydro and they told us that because of the type of meter we have, they wouldn't be able to provide us with electricity. We asked E-on and they said that we had a "complex meter", therefore we couldn't sign for Economy 7. We signed a year contract with E-on, being able to choose from other tariffs. Now that year is coming to an end, and we're offered their standard and expensive tariff (EnergyPlan). After finally speaking to a manager, they said that our meter is a Weathercall meter, therefore only E-on and SP support it. This meter is specific for Scotland and apparently it gives the heaters a boost if the weather is cold in Glasgow airport.

When we enquired about changing the meter, they said this wasn't possible because we had oil fired heaters that blow hot air. The only reasonable alternative would be installing gas central heating and get rid of the meter that powers the heaters, because this Weathercall heater can't physically support other tariffs as the readings would be all wrong if they change tariff for us.
After calling SP, they offered us an Economy 7 tariff. E-on says that this might be because they classify our meter as Economy 7, however they don't do that.

I was wondering if any of you has been in the same situation and also if I could have some opinions on this. They would be very much appreciated. I don't like the idea of being stuck with two companies only, especially when we used to pay £60 of gas+electricity and we're paying £119 now!!

Thank you very much in advance, any help or advice will be much appreciated.

i no how you feel i moved into a property with 2 electric meter what only npower powered, it was called restricted hours meter as i have storage heaters they came on night and 2 boosts during the day cost a fortune could only stop on the 1 tariff was costing 8.50p nite rate ouch lol.

it took me ages to get them to take them both out and give me a economy 7 meter they kept saying i wouldnt save much in the end i had to beg on the phone and say i just couldnt afford it, finally after 5 month they came and changed it and as a gesture of gud will they billed all previous usage on the economy 7 tariff, over the moon i got 95 credit back.

Oh and changed supplier straight away lol