Eurostar - Print At Home not working

benjus

Just trying to help my OH, who has to leave at 5:40 AM tomorrow on a business trip via Eurostar. We have been away all weekend and haven't really had an opportunity to do it until now.

She's trying to print her ticket using the Print At Home service, but the service is down - we've tried it on 2 different computers.

She can't collect the ticket at the station as it was paid for by the business and not on a card she has.

Their customer service line is closed.

Anyone been in this situation before? Will they be sympathetic to her if she tries to pick it up at the station on the basis that the online system was down?

benjus

Service seems to have recovered now... just in time...

martindow

Not sure if this applies to Eurostar but there have been people posting that they have got rail tickets from machines at stations using the code and a different card from that used to make the booking. With Eurostar, I imagine you could sort any problem out at the booking office - after all you will have passports to prove your identity.

Glad you managed to print your tickets in the end.

benjus

martindow wrote: »

With Eurostar, I imagine you could sort any problem out at the booking office - after all you will have passports to prove your identity.

I would hope so, but their website is very insistent that they will NOT give you a ticket unless you have the card that was used for the booking.

martindow

Perhaps some people on this forum who are travelling soon can try putting a different card in the machine at St Pancras to see if it really requires the same card. Given that you could have booked a few months previously it can't be unknown for people's cards to have been lost or replaced in the meantime.