2nd OE a/c with Virgin / Blueyonder

Bonking_Mad

Initially, 1 had 2 OE email a/c's with Virgin.

For some reason, all emails now go into 1 email a/c.

When I open the 2nd a/c, I keep getting this message:


Task: '[EMAIL="'***@blueyonder.co.uk"]***@blueyonder.co.uk[/EMAIL] - Receiving' Reported error outlook cannot connect to your incomming (POP3) email server, if you continue to receive this message, contact your server administrator, or ISP.

I've had this problem for 2 weeks :eek: been through VM tech support via India :mad: :mad: they tried to reset the 2nd a/c but failed and gave up, suggesting I call back and ask for a supervisor

johnmc

Oh, the wonders of VM "tech support".

I have found that the best way of getting it fixed is to register (free) with www.nthellworld.co.uk Please note that this is totally independent of VM.

A lot of VM Techies from the UK are logged in whilst at work and I have had very quick fixes.

It also enables you to spot patterns and, when you do have to ring India, you can knowledgeably say that the same issue is being reported in Bradford, Bristol and Birmingham.

johnmc

Should have said ............ you can set VM accounts to redirect to another account.

Check the set up of the one causing the problem. Login through Webmail and select Settings (top RH corner) and then the Forwarding tab.

ALSO check your Outlook settings for both accounts are the same.

Bonking_Mad

I've gone through the settings, and the 2nd a/c still won't set.

VM techie has tried via remote control to reset the settings and still won't reset.