abandoned by the ombudsman?

morphy_richards

For 2 years we have been getting billed by npower for gas they were not supplying because they did an erroneous transfer and have actually been billing us for next doors meter while our previous supplier has actually been supplying and billing us too.

Wont say much more but it took months and we involved the ombudsman who specified a time limit for npower to pay us back all the money + compensation. In that time we also had to find a new supplier.

That time limit was about 2 months ago now, all we have had is a letter from npower which basically said sorry and we will give your money back at some point.

Additionally they have not updated the national database of meter details so even though we have tried to switch suppliers, we can't.

I've responded to the letter and emailed the ombudsman several times but not had any responses from either party.

What can I do now?

Wywth

morphy_richards wrote: »

For 2 years we have been getting billed by npower for gas they were not supplying because they did an erroneous transfer and have actually been billing us for next doors meter while our previous supplier has actually been supplying and billing us too.

Wont say much more but it took months and we involved the ombudsman who specified a time limit for npower to pay us back all the money + compensation. In that time we also had to find a new supplier.

That time limit was about 2 months ago now, all we have had is a letter from npower which basically said sorry and we will give your money back at some point.

Additionally they have not updated the national database of meter details so even though we have tried to switch suppliers, we can't.

I've responded to the letter and emailed the ombudsman several times but not had any responses from either party.

What can I do now?

If the ombudsman has written to you with a resolution, then you will have the contact details of whoever in the ombudsman service is dealing with your complaint.

I suggest you give that person a call (Monday) if you think the supplier is not complying with the resolution you have previously agreed with the ombudsman.

keiran

The ombudsknut is a waste of time, space and resources as so many threads on this forum would indicate.

Useless to the point of needing to be put down..I'll volunteer to do this personally if I am exempted from any prosecutions

chanz4

An et wont invlove updating xoserve or ecoes, also you would be sent back and billed by your old supplier.

Are you sure its not crossed metering

bryanb

chanz4 wrote: »

An et wont invlove updating xoserve or ecoes, also you would be sent back and billed by your old supplier.

Are you sure its not crossed metering

please translate for those not familiar with your technical terms.

slenderkitten

how about contacting the CEO about this his details are on http://www.!!!!!!!!!!!!!/ same with any other major corporation, this way your case gets noticed and dealt with quickly!

cing0

Had the same problem with the energy ombudsman. Npower took 7 weeks to cough up (legally they are required to in 4) and Ofgem weren't interested either.
Use the complaints process about the ombudsman at http://www.ombudsman-services.org/unhappy-with-our-service-form-os.html

I would go through your past experience and see if there are any other problems you've had with the OS:energy.
Bring each problem as an individual complaint to the ombudsman, sequentially.
See the http://www.ombudsman-services.org/downloads/IA%20TOR%20July%202012%20PDF.pdf for an email address to start the process if you don't want to use the form.

Its a fact of life that hardly anyone has a smooth experience with a dispute resolution service.

If you want to move suppliers, you'll have to technically move out - i.e. get someone to move in by fronting the energy bill for you during the 40 days it takes to switch suppliers.

chanz4

slenderkitten wrote: »

how about contacting the CEO about this his details are on http://www.!!!!!!!!!!!!!/ same with any other major corporation, this way your case gets noticed and dealt with quickly!

If its gone to the energy ombudsman its too late, as it would of been deadlocked

chanz4

cing0 wrote: »

Had the same problem with the energy ombudsman. Npower took 7 weeks to cough up (legally they are required to in 4) and Ofgem weren't interested either.
Use the complaints process about the ombudsman at http://www.ombudsman-services.org/unhappy-with-our-service-form-os.html

I would go through your past experience and see if there are any other problems you've had with the OS:energy.
Bring each problem as an individual complaint to the ombudsman, sequentially.
See the http://www.ombudsman-services.org/downloads/IA%20TOR%20July%202012%20PDF.pdf for an email address to start the process if you don't want to use the form.

Its a fact of life that hardly anyone has a smooth experience with a dispute resolution service.

If you want to move suppliers, you'll have to technically move out - i.e. get someone to move in by fronting the energy bill for you during the 40 days it takes to switch suppliers.

Yup and when the ombudsman send the form to the supplier, you just comitted fraud

chanz4

bryanb wrote: »

please translate for those not familiar with your technical terms.

Basically you go back to the old supplier as if you never left

morphy_richards

Would incorrect meter information recorded cause us any problem as we are selling the property?