Wrong insurance documents

R1Biker

Hi everyone, I am wondering if anyone can help me or give me any advice on what to do. I have just taken out a motorbike insurance policy and I received the documents this morning but I opened the letter to find someone else’s documents inside. The document covers lots of person details Name, DOB, Address, Motorbike details etc.

I checked through the documents and none of my insurance documents other than the covering letter have been included which makes me think that someone else had now received my insurance documents.

The company that issued the documents are not open over the weekend so I am waiting till Monday to ring them to inform them of the mistake, but do you think I should contact the person whose documents I have received to inform them that a mistake has been made and they should contact the insurer.

My next question is about where my documents have gone. I have always been very careful with my personal details after my partner suffered from identity theft which caused no end of problems. I know feel that this insurance company could have sent all my person details to some stranger which makes me feel incredibly uneasy.

I have no idea what to say to the insurance company on Monday other than that I am a bit annoyed that they could have sent my personal information to some. If anyone could give me any advice on what I should say or what to expect I would be very grateful.

Thanks
Pete

forgotmyname

Not Swinton was it?

I contacted the other party when they sent me their details. Im not even a customer of Swintons.

And they have never lived at this address.