Can't sign up for Santander online banking? Look here

matttye

Just got off the phone with Santander after trying to register for online banking about ten times and being unable to despite making sure everything was correct.

If you have a debit card that starts with 4757, these are apparently still brand new and not recognised on all of their systems.

Call customer services and register over the phone instead. Was told I should have three letters with all of my Internet banking details by Wednesday.

SnowTiger

matttye wrote: »

Just got off the phone with Santander after trying to register for online banking about ten times and being unable to despite making sure everything was correct.

If you have a debit card that starts with 4757, these are apparently still brand new and not recognised on all of their systems.

I have two Santander cards beginning 4757. One is more than a year old and I've used it to sign up to their online banking service.

And, according to the list here, it's not even unique to Santander.

I'm guessing the next two digits on your card aren't 14.

matttye

SnowTiger wrote: »

I have two Santander cards beginning 4757. One is more than a year old and I've used it to sign up to their online banking service.

And, according to the list here, it's not even unique to Santander.

I'm guessing the next two digits on your card aren't 14.

They are 14!

4757 14

I'm just repeating what the guy in customer services told me, but if the first four digits are on cards over a year old it's obviously not that new

The_pc_tech

That list on Wikipedia is incorrect for at least one bank so treat it with a cellar of salt.


Did they sort the registration for you though in the end?

matttye

The_pc_tech wrote: »

That list on Wikipedia is incorrect for at least one bank so treat it with a cellar of salt.


Did they sort the registration for you though in the end?

I called and they registered me on the phone. They said they'd had a lot of reports about cards starting with 4757 not being able to sign up for internet banking.

They said I should have my details in the post on Wednesday, but can take up to five days so might be Friday.

reclusive46

The_pc_tech wrote: »

That list on Wikipedia is incorrect for at least one bank so treat it with a cellar of salt.


Did they sort the registration for you though in the end?

Cards BINs update a lot, probably one of the main causes its wrong.

todaysteaser

Hi
It took ages to get registered for online banking with Santander, 2 attempts to get a card as they forgot to order one, trying to set up online transfer from another bank, they sent me a direct debit form, they keep telling me to use my surcode, I keep asking what is a surcode and they dont answer. Id advise anyone to bank elsewere as i will be doing when banks open tomorrow, a complete disaster and all I want is a savings account.
J

innovate

todaysteaser wrote: »

.... trying to set up online transfer from another bank,

Why can't you do an online transfer, or standing order, from another bank?

todaysteaser wrote: »

they sent me a direct debit form,

does your form look like this? http://www.santander.co.uk/csgs/StaticBS?blobcol=urldata&blobheader=application%2Fpdf&blobkey=id&blobtable=MungoBlobs&blobwhere=1223418328231&cachecontrol=immediate&ssbinary=true&maxage=3600

This particular form has been used by many people on here without problems.

todaysteaser wrote: »

they keep telling me to use my surcode, I keep asking what is a surcode and they dont answer.

in what context have you been told to use a surcode?

zaax

Santander is your problem right there. Spain's banks are about to collapse so run away very fast.

https://forums.moneysavingexpert.com/discussion/comment/61198399#Comment_61198399

innovate

zaax wrote: »

Santander is your problem right there. Spain's banks are about to collapse so run away very fast.

https://forums.moneysavingexpert.com/discussion/comment/61198399#Comment_61198399

What a lot of utter tosh

matttye

zaax wrote: »

Santander is your problem right there. Spain's banks are about to collapse so run away very fast.

https://forums.moneysavingexpert.com/discussion/comment/61198399#Comment_61198399

Yawn.

I've yet to see anybody lose money in a UK bank, just a lot of hysteria over nothing so far.

My savings (in my signature) are significantly lower than the £85k guaranteed by the FSCS.