Fuming at British Gas.

mummyroysof3

Get the meter readings from day the new owners moved in and ring British gas and tell them that you have just found out that the person with you on that day read them and forgot to tell you...will that work?

bylromarha

Joyful wrote: »

The only thing you can do is ask the new owners to submit meter reads. If you then disagree with how much each of you are billed for it becomes a third party dispute between you both.

I was definitively told on the phone that this was not an option. The new owners submitting their OMRs made no difference. The new owners submitting reviews today made no difference - as "they could have used loads of fuel since they moved in".

Guy on the phone didn't seem to appreciate my perspective that paying their 3 week bill would be cheaper than paying my mums 5 month bill from last year.

bylromarha

Goldiegirl wrote: »

I agree, I'd pay from the estate and move on with my life.

The OP was obviously very unhappy to leave the house for the last time, so I don't really understand why they want to have a wrangle with British Gas regarding the house which will cause even more upset and anguish.

When I sorted out my parents estates, I just wanted to get it done, and start moving forward again, not continuing with things that upset me.

Which is why we're all different.

I cannot move forward knowing that British Gas are trying to rip my mum off, even after her death. It would upset me more to not do anything about it.

How dare they say it is acceptable to bill her on consumption from last year's alive use, but refuse to accept any reads from the new owners to bill to.

Errata

They're not trying to rip your mum off. Your inability to carry out your duty as an executor is. I doubt you will ever understand that.

Kayalana99

bylromarha wrote: »

I was definitively told on the phone that this was not an option. The new owners submitting their OMRs made no difference. The new owners submitting reviews today made no difference - as "they could have used loads of fuel since they moved in".

Guy on the phone didn't seem to appreciate my perspective that paying their 3 week bill would be cheaper than paying my mums 5 month bill from last year.

I think it would be worth having a chat with the new owners to find out what thier meter reading is or better yet what it was when they moved in (usally people do take this as they have to give it to the supplier)...perhaps a letter to them asking nicely if you dont want to go door knocking/ringing.

Just *incase* you take this futher, then you have the figures to hand so you can prove that this £500 bill is ridulous...so its not you standing their saying you made a mistake but they should understand & not really having a case..its you standing thier with prove in your hands that £500 hasn't been used up and they are being complety unreasonable.

zzzLazyDaisy

BG can only bill you up to the date the new owners moved in.

Assuming the new owners took an opening meter reading (and that is one of the first things most people do when they move in), then that is also your closing reading. It really is that simple.

Contact the new owners and ask them for their readings, provide those readings to BG and ask them to check this against their record for the property and provide a final bill.

I have to say that while I appreciate your upset over selling the family home, you had legal duties as an executor which you failed to carry out. I don't see how you can blame BG for that, and I don't see how you can expect them to know that there was no fuel used since the last meter reading. However, the new owners reading will give you the information you need to close this dispute.

MatyMoo

When my Mum died BG asked us for meter readings and prepared her final bill which was to be paid out of her estate.

It took us a while to sell her property (over a year) and during that time we continued to receive quarterly bills which we assumed we would also pay out of her estate. Eventually we received red bills and disconnection notices. I rang them to explain that the estate still hadn't been settled to be told that the bill issued when she died was to come out of the estate but subsequent bills were our responsibility and needed to be paid immediately!

In the end we paid the subsequent bills and claimed them back from her estate rather than risk having no heating in an empty property.

Goldiegirl

bylromarha wrote: »

Which is why we're all different.

I cannot move forward knowing that British Gas are trying to rip my mum off, even after her death. It would upset me more to not do anything about it.

How dare they say it is acceptable to bill her on consumption from last year's alive use, but refuse to accept any reads from the new owners to bill to.

I'm not saying this to be harsh, but as someone who has lost both parents.

Your mum is not here to care anymore about whether or not she was ripped off.

It's really about what you are feeling.

I know we are all different, but I still don't think it's worth getting all knotted up about, especially when there is money in the estate to pay for it all