MBNA Delaying PPI payment

Teshrao

In January 2013, MBNA upheld my PPI claim and said they would award me with £350.

They said they sent a cheque out on the 13thMarch 2013. This never arrived. I called and they said to wait longer. I waited over 10 days and it still never arrived.

So they said they will stop the cheque and send another one.I asked, when will I receive the second cheque. They said it takes 10 days forthe cheque to be stopped. Then it can take a further 10 days for me to receive the cheque. I said that’s another month almost.

So I waited and waited and waited ZZZZzzzzzzzzzzzzzzzzz

Its now the 10th of May 2013 and I have been calling every day and they said they have not had confirmation from their cheque redress dept.

I said the 10 days has passed. They said even if I do get a reply, you will have to wait till Monday now for a chaps transfer.

The FOS called them on my behalf today and they said they will try and get this sorted by end of play today.

I am not holding my breath.

I am not getting an explanation as to why they are delaying the payment.

Lloyds received a fine for this behaviour.

If anyone else is suffering, join this post and I can forward it to the FCA and FOS.

Bigtime

Yes I'm having a similar problem. Wrote October 2012; had an acknowledgement that they would give me an answer in 28 days; heard nothing. Chased them in June 2013. They told me they had sent a letter in December (which never arrived) awarding me £300 and which said they would send a cheque in 28 days (should have arrived in January but never did). Replied a month ago pointing ths out and requesting a cheque but not a word from them.

I may be cynical but having read other posts I'm wondering whether it is a deliberate tactic to be inefficient in the hope that we'll give up and go away.

misschicken

If 8% simple interest forms part of your refund then remember this should be calculated up to the date of settlement - so if they are delaying payment tell them they need to adjust the figure to include the additional interest accrued. This applies to complaints that have been upheld - not goodwill gestures.