We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
First Utility
Has anyone else moved over to first utility and had problems?
I made the mistake of switching over at the wrong time of the year and ended up with hefty bills of over £400 from my previous supplier.
I also was told by First Utility that based on the readings i gave my DD would be going up by £60 a month from that of my previous supplier. What happened to spreading the cost throughout the year? I wanted my bills to go down not up.
I've also had 3 payments taken out of my account because of their mistakes in less than one month and the customer service is appalling. I've rang them more than 20 times and been promised refunds many times but still no money back in my account. It takes you approx 10 mins minimum to get through on the phone and they don't seem to care about having your business at all. If you select callback they don't call you back.
Anyone any ideas what i should do because I'm worried they will take even more money out of my account at anytime and I've already gone overdrawn :mad:.
I made the mistake of switching over at the wrong time of the year and ended up with hefty bills of over £400 from my previous supplier.
I also was told by First Utility that based on the readings i gave my DD would be going up by £60 a month from that of my previous supplier. What happened to spreading the cost throughout the year? I wanted my bills to go down not up.
I've also had 3 payments taken out of my account because of their mistakes in less than one month and the customer service is appalling. I've rang them more than 20 times and been promised refunds many times but still no money back in my account. It takes you approx 10 mins minimum to get through on the phone and they don't seem to care about having your business at all. If you select callback they don't call you back.
Anyone any ideas what i should do because I'm worried they will take even more money out of my account at anytime and I've already gone overdrawn :mad:.
0
Comments
-
Has anyone else moved over to first utility and had problems?
I made the mistake of switching over at the wrong time of the year and ended up with hefty bills of over £400 from my previous supplier.
I also was told by First Utility that based on the readings i gave my DD would be going up by £60 a month from that of my previous supplier. What happened to spreading the cost throughout the year? I wanted my bills to go down not up.
I've also had 3 payments taken out of my account because of their mistakes in less than one month and the customer service is appalling. I've rang them more than 20 times and been promised refunds many times but still no money back in my account. It takes you approx 10 mins minimum to get through on the phone and they don't seem to care about having your business at all. If you select callback they don't call you back.
Anyone any ideas what i should do because I'm worried they will take even more money out of my account at anytime and I've already gone overdrawn :mad:.
I suggest you put any complaint in writing, following the supplier's own complaint procedure.
Remember that Direct Debit payments are fully protected by the terms of the Direct Debit Guarantee
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.5K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.6K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards