PPI letter FROM Natwest, any advice?

Colin_P_2

Evening All,

Been browsing here on and off for ages and really should have joined a long time ago.

Anyway,

I've received a letter from Natwest which says that I had PPI on two loans in 2005 & 2006 and that I may have been mis-sold it.

I've thus far resisted, by sheer lazyness to date, to look at PPI reclaims.

I'm obviously reluctant to use a claims company and am seeking advice on how to proceed.

Within the letter there are various boxes to fill in, the main headings are;

"Whether you understood that taking the PPI policy was optional and sold on a non-advised basis"

"Whether you understood the cost of a single premium PPI insurance and how it was paid for".

There are sub-boxes to fill in under the main headings above.

I'm sure someone must have had a similar letter and I would obviously like to avoid any pitfalls and traps of filling this in properly.

I'll have to have a dig but am fairly certain that the paperwork for these would long ago gone through the shredder.

Any advice more than welcomed.

McKneff

Just fill in the form to the best of your ability and don't make anything up. That's it really

dunstonh

I'm sure someone must have had a similar letter and I would obviously like to avoid any pitfalls and traps of filling this in properly.

The letter allows them to start the timebar clock. It doesnt mean you were mis-sold.

You should answer truthfully and not make things up. As simple as that.

[Deleted User]

There are no "traps" .

As others have said, answer as fully and honestly as you can...

Colin_P_2

Thanks Gents (or Ladies),

I've dug out the paperwork for one of the loans and cannot see the PPI illustrated in the sums. i.e loan amount, interest and total payable etc.

I'll do some more research.

Thanks for your replies.

JodeeMcD

I had received a letter from Natwest saying that I may have been mis-sold PPI on 5 different loan accounts dating from 2004-2010.

I wasn't even aware that I had ever taken out PPI??

I am meant to complete a questionnaire but I am struggling as it was so long ago that it is hard to recall the details. I don't have any paperwork (apart from the one dating from 2010 which doesn't mention anything about PPI as far as I can see?)

Would the bank still have all the details even though it was over 6 years ago? I'm guessing they must as they have sent me the account numbers and sort codes. How do I get hold of these?

How do I respond to the letter? As it is relating to 5 different accounts do I have to fill it in 5 times? My circumstances would have been different at the start of each new loan.

I would be really grateful for some help as I am very confused and feeling overwhelmed by all this!

Thank you very much x

dunstonh

I had received a letter from Natwest saying that I may have been mis-sold PPI on 5 different loan accounts dating from 2004-2010.

I doubt you have had a letter saying that. The CCLs are to let you know you had PPI, that there have been issues with some people (giving examples) and invite you to complain if you feel you have been mis-sold.

Would the bank still have all the details even though it was over 6 years ago?

Possibly. Some do, some dont.

I'm guessing they must as they have sent me the account numbers and sort codes. How do I get hold of these?

The awareness of an account that had PPI is not the same as having all the details. If they have sent you the account number and sort code then you have them. You dont need to get hold of them again.

How do I respond to the letter? As it is relating to 5 different accounts do I have to fill it in 5 times? My circumstances would have been different at the start of each new loan.

if you feel you have reason for complaint then you state as much giving your reasons. If you feel you have no reason for complaint then you do nothing.

What would be your reasons for complaint?

JodeeMcD

Thank you (I think) for that somewhat patronising reply.

You can doubt it all you want but the exact wording of my letter reads...

"Depending on the circumstances of your case you may have been mis-sold your PPI policy and may have suffered a material financial loss. If our review concludes that a mis-sale occured, you could be entitled to a refund of some or all of the PPI costs in relation to the policies associated with the loans set out at the end of this letter."

I wasn't asking how to get hold of the account numbers and sort codes as clearly I already have these, I was asking how to get hold of all the details relating to these accounts, such as was there PPI included in the loans and how much was I paying.

I think I said at the beginning of my email that I wasn't even aware that I have ever taken out PPI. Is that not a reason to complain??

I have no idea how to respond to this, should I just reply and say that I don't think I've ever had PPI. I have no idea if I have been charged for it or not because I don't have any paperwork.

There is no mention of PPI in any of the paperwork for my 2010 loan (this is the only one I do have paperwork for) and yet they have included this account in their letter. Does this mean I am maybe paying for it to this day without knowing I have it??