Trying to contact LloydsTSB!!

Lilacblue

Just wanted to vent...

I am looking to get a mortgage. Someone suggested LloydsTSB might have what I am after. So I look on the website, and realise that the best thing to do is just go and see one of their mortgage sales staff. Can't get a direct number for the local branch from the website, so fill in the laborious online form with all my details/when suits/contact numbers etc. Submit the form and the screen tells me that they will phone me within two days. TWO DAYS! I WANT TO SPEAK TO SOMEONE NOW!! Then I phone the national helpline and have to go through various 'options' so that they can 'deal with my call most effectively' Finally get through to someone and explain that I want the local branch. She offers to put me through...and the number rings out for over three minutes before I lose the will to live and hang up.

I am soooo fed up of having to jump through hoops just to get through to a real person who can deal with something as basic as me getting an appointment for them to sell me something. And I get REALLY miffed when they tell me that the hoops are all for my benefit because it allows them to provide a better service. Poppycock!!!

I will never get that fifteen minutes back!!:mad:
Rant over. Thank you.

battleborn

just walk into your local high street branch.

googler

battleborn wrote: »

just walk into your local high street branch.

The last time I tried that approach with Halifax/Bank of Scotland, they told me to go away and do it online.

Lilacblue

battleborn wrote: »

just walk into your local high street branch.

Thanks, but to guarantee seeing a mortgage adviser to talk in-depth about an application I want to make an appointment, as the bank requests. My local branch is five miles away...I'm not going in just on the off-chance someone might be free.

I've just spoken (actually 'spoken'!) to a different bank... and am seeing them first thing on Friday

Goldiegirl

Lilacblue wrote: »

Thanks, but to guarantee seeing a mortgage adviser to talk in-depth about an application I want to make an appointment, as the bank requests. My local branch is five miles away...I'm not going in just on the off-chance someone might be free.

I've just spoken (actually 'spoken'!) to a different bank... and am seeing them first thing on Friday

You've done exactly what I was going to suggest. If Lloyds are difficult to make contact with when you want to apply for the mortgage, that implies it'll be even more difficult when you actually have the mortgage.

bubblegumcola

We have previously used them. I think we phoned to arrange an appointment but it was a case of going to a branch which was a few miles away, not our local one. I think a lot of banks now have mortgage advisors who cover a few branches so you might have to travel further afield to get an appointment that suits you because they do specific days in different branches. We have also done that with RBS. As with most things these days it all seems to be centralised.