No wonder BT dropped the communications part from their name

Tai_Chi_Italy

Checked my mail! No news isn't good news!

Tai_Chi_Italy

'No wonder BT dropped the Communications part of their name', seems appropriate after all! Still no response:(

BT_company_representative

Hi Tai Chi Italy,

I can???t locate an email form you in our queue. Can you please try sending again and I???ll look into thids for you. Contact details in my profile.

Cheers

David

Tai_Chi_Italy

I am waiting for a communication from you, David! Please write to the email address given and help in bringing this dispute to an end.

yours sincerely

Roberta West

BT_company_representative

Hi Roberta,

I have just sent you an email, drop me a reply back when you get a chance.

Cheers

Craig

mattyprice4004

Tai_Chi_Italy wrote: »

Checked my mail! No news isn't good news!

I think you need to give them a little more time - less than 24 hours after you posted?

These things can sometimes need to be investigated etc.

Tai_Chi_Italy

Craig! I received your message from BT Forum....I also received this alert

Be careful! This sender has failed our fraud detection checks.


However, in response to your requested information of

Phone number your broadband is active on:
Thread URL:
Account number:
Contact number:
Details of your enquiry:

I do believe that this thread, especially my first post on it, gives all these details already....other than my telephone contact number, which I do not intend to give here or in response to the email, due to the above warning. The Account number is in Thread 12.

I wish to return your BT equipment if you send me packaging or arrange to collect it from my old address.

I also wish to come to a reasonable final bill and pay it by instalments over 6 months. Be assured I will settle it outright, if and when I am able, before the 6 months is up.

In the meantime I would like you to call off Moorcroft/Solicitors whilst we negotiate a settlement.

I await your response via my email address or here.

Thank you for getting back to me


Roberta

Tai_Chi_Italy

mattyprice4004 wrote: »

I think you need to give them a little more time - less than 24 hours after you posted?

These things can sometimes need to be investigated etc.

thanks mattyprice....I appreciate what you say, I am impatient but this situation has gone on for more than 5 months now and I want it sorted asap due to the stress it is causing me.

Roberta

BT_company_representative

Hi Roberta,

Fair enough, could I ask you to drop in a one line reply to my email please, just to open correspondence between us?

I have your account number but would advise you to edit this out of your post straight away for security purposes.

Thanks

Craig

Tai_Chi_Italy

BT_company_representative wrote: »

Hi Roberta,

Fair enough, could I ask you to drop in a one line reply to my email please, just to open correspondence between us?



Craig

Craig, I have just read your opening correspondence between us on the email sent to me, and its contents is certainly NOT Fair Enough!

You state that your company still intend to charge me £704, with no deduction of either the extra charge of £100 plus for having to end the contract due to my family being made homeless, and being unable to give a forwarding address. Where in your contract does it state that a person who moves house is obliged to continue using BT? This is nothing but extortion. Nor do you offer to reduce the bill for the additional £140 plus that has been added by Moorcroft, I can only assume for the equipment that your company have refused to collect? It will be left in the porch at my old address, collect it or not, it is no concern of mine.

I will not be bullied by BT. I would rather go to jail than pay you one penny of this account until it has been reduced to a reasonable sum. Nor will I correspond with Moorcroft.

Your idea of Fair enough, disgusts me. Your companies attitude has cause me great distress and I will be putting in a counter claim for damages in respect of the deterioration of my health, due to your companies unethical bully tactics.

Yours sincerely not happy

Roberta