Eon & UDS out of the blue after 4+ years

hainesy

I've started receiving calls from UDS about an apparent outstanding bill from Eon from a previous rented property. I understand that UDS are are internal Eon debt collection unit.

Looking back through my records I last used Eon in 2009 before switching to another provider and the bill would have been settled in full.

The lady from UDS mentioned there was a note of a dispute on the account. I vaguely remember that they used to regularly read the wrong meter (the property was in a large block of flats) and based wildly inaccurate estimates upon it - so it may stem from this - she couldn't give me any details though. We would have given a final reading before switching - I've obviously got no way of proving that though.

I'm unhappy about the idea of paying (£250) as I have no records of readings, bills paid (it was nearly 4 years ago!) or details of the dispute.

It seems the only way they have of getting hold of me is via mobile number, so I'm tempted to ignore it - I'm loathe to give them current details so they can send me more details as it will make it easier for them to chase me. However I don't particularly want to keep getting nuisance calls from them either.

Any advice or similar experience?

Cheers

Mark

DragonQ

If you're sure you don't owe them any money then don't pay it. It's surely up to them to prove that you owe them - ask them to email you their statements or whatever they're getting this £250 figure from.

Joyful

Contact eon in writing to their complaints team. Do not ignore it as you may find you credit rating has been affected.

Former_E.ON_Company_Representative:_Malc

Hi Mark

I'm sorry if we're chasing you for payment but haven't provided details of why. We need to give you a detailed explanation of where these charges have come from.

Not sure, but it sounds like there may have been a crossed meter issue in the old property.

This is where the meter serial numbers are mixed up and attached to the wrong properties. This tends to be most common, but not exclusive to, new builds and blocks of flats.

Often, depending on the size of the development, many properties can be involved and this can take a long time to sort out.

I'm guessing here, but it sounds as though the estimated bills you mention have now been replaced with bills based on the meter actually at the property.

Crossed meters can come about where we're given the wrong details by the builders/developers when properties are signed off. Did you make a note of the meter serial number whilst you were at the property?

If you did, you need to make sure this is the one we're now using.

I'm speculating a lot here Mark and sorry if I'm on totally the wrong track. Best you talk to us and ask for a detailed breakdown. Let me know if I can help as always happy to do so.

Malc