Ticketmaster tickets delivered to wrong address

the_katstar · 8 May 2013 at 12:13PM

Hi All,

I am writing this on behalf of a friend. Basically her husband bought her Rihanna tickets for her UK tour this year. They were dispatched by ticketmaster via Royal Mail with the correct name and address.
However, the tickets were signed for by someone else without their surname, e.g. the delivery note clearly stated their surname and the signature read a completely different surname. The delivery note did not state an address that they were delivered to, I thought maybe due to data protection?

Ticketmaster have said that it is not their responsibility, as soon as the tickets leave them it is Royal Mail's responsibility. They will not give a refund.

They have started the complaint and compensation process with Royal Mail. However they will not get their tickets, or a guaranteed refund. It seems completely unfair, and I wondered if anyone else has been through something similar or has any advice for them? She was really excited to go and is currently 6 months pregnant so I am saving her energy and writing this on her behalf.

I'd love to find a way for her to get her tickets back, I even thought about looking up the surname in the phonebook and going around her village :-)

tinkerbell28 · 8 May 2013 at 12:24PM

A bit dramatic isn't it? Writing a note on a forum to save her energy.....when she is ok to go to a Rihanna concert.

Ticketmaster are liable, it is the talk of a bad ebay seller that, once in RM's hands we won't be held liable. Ask the neighbours, ask the postie, ask if they know where they were left.

Then write a calm email to ticketmaster without the dramatics, they will end up coughing up. Last resort chargeback.

ThumbRemote · 8 May 2013 at 12:37PM

Ticketmaster are trying to fob you off - they are liable for getting the tickets to you.

Your idea of checking the surname in the phone book (or on 192.com) might just be worth a try as well.

the_katstar · 8 May 2013 at 1:17PM

Thank you for your comments.
Sorry should have mentioned that the neighbours (there is only 1) and postman have been asked and have no knowledge of it.

I think the ideal situation is they want to go the concert they paid for and if this really isn't possible a full refund. Does anyone have any evidence to suggest that ticketmaster are liable. They stated that when the tickets leave them they are treated as cash, and pass responsibility over to Royal Mail. I feel exactly the same, but I guess without weight behind the argument, it may make the complaint weak.

From my understanding, the tickets are not individually bar coded so they cannot void the tickets that someone else has signed for.

halibut2209 · 8 May 2013 at 1:29PM

You paid them to get the tickets to you. If they choose to contract that out to a 3rd party (Royal Mail), that is their problem and responsibility, not yours. They are responsible for getting the tickets to you

tinkerbell28 · 8 May 2013 at 1:29PM

I am sure someone can quote chapter and verse soon, the law is on her side. The vendor is liable for delivery of goods. Despite their claims it is down to RM. The contract with the buyer is always with the vendor not RM, that is the sellers problem.

custardy · 8 May 2013 at 1:31PM

Does the item track as delivered from the correct RM delivery office?

the_katstar · 8 May 2013 at 1:43PM

Yes it is tracked as delivered from the correct RM Delivery Office but they never saw the delivery and someone else signed in different name that does not match their surname. It does not have an address on the delivery note as far as I am aware

flicks · 9 May 2013 at 10:23AM

This is very strange. my other half has just received some Robbie Williams tickets from Ticketmaster. I had to sign for them and it said, "DO NOT LEAVE WITH NEIGHBOUR", on the envelope. If this was the case, (although it would be tough to prove without the envelope), surely RM would need to take some responsibility as long as it was addressed correctly.