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O2 Can't Prove Contract Start Information
About 3 years ago, I cancelled an O2 business contract with two phones; one phone had to be active for an extra 30 days due to some notice period but the other one could be cancelled immediately.
Long story short, the one with remaining days was my ex-wife's phone. She racked up a £143 bill in 30 days. As I had moved out of the home, she didn't pay the bill NOR did she send it on to me. O2 started chasing me in May 2012 and I directed them to her forwarding address.
Today, I get a letter from Lowell (a debt collection company) saying that because the account is in my name, I am liable (fair enough, I know how that works) but also, that O2 cannot provide me with information regarding the account, when it was setup, who it was setup with, what credit checks were done... Basically, if I was to perform a Subject Access Request, it'd come up blank.
Can they even enforce this contract in this case? Have they shot themselves in the foot by admitting they have no information available?
Long story short, the one with remaining days was my ex-wife's phone. She racked up a £143 bill in 30 days. As I had moved out of the home, she didn't pay the bill NOR did she send it on to me. O2 started chasing me in May 2012 and I directed them to her forwarding address.
Today, I get a letter from Lowell (a debt collection company) saying that because the account is in my name, I am liable (fair enough, I know how that works) but also, that O2 cannot provide me with information regarding the account, when it was setup, who it was setup with, what credit checks were done... Basically, if I was to perform a Subject Access Request, it'd come up blank.
Can they even enforce this contract in this case? Have they shot themselves in the foot by admitting they have no information available?
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Comments
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Why do they have to prove all these irrelevant details? They only want the money for the last bill and there is no doubt that the contract existed because you (your wife) had been using it for a long time that can be easily proven....O2 cannot provide me with information regarding the account, when it was setup, who it was setup with, what credit checks were done...0 -
op no you dont need to pay, but if you want credit ....Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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