Help - Seller wants me to pay 'manually' for item from Ebay

babyfreckles

Hi all,

I am after a bit of advice.

I bought a dress via Ebay - total including postage £10. Paid for it straight away via Paypal.

Received this message from the seller:

'Hi I'm so sorry I have out the incorrect email address on the listing for paypal and therefore the payment is showing as pending. I have tried to find out how to resolve and I am told that you need to cancel the payment and then manually send me a manual payment through your paypal.

Ebay won't allow me to add the email address on a message but on the incorrect email address on the listing ham needs to be added after ---- so it reads

---

.

Any queries please let me know.

Apologies for the mix up'

I responded saying that if they have changed their paypal address on their Ebay account, it should be OK to pay. If she wants me to pay out of Ebay (Manually) then she will get charged extra fees. I asked her if she could let me know which she wanted to proceed with. She responded with the following:

"Hi sorry for the messing around. The payment needs to be sent manually the email address is correct on the account just not on this listing. Apologies again"

Is this correct? If you change the email address on your Ebay Account, it will not change on any listings? I know £10 isnt much but I feel something fishy going on here! Can anyone advise me what to do? Do I just go ahead and pay out of ebay but make sure its good/services? Or shall I ask her to send me an invoice?

Any advice is greatly appreciated!

RFW

The email address possibly wouldn't be updated.

Not sure if this seller is genuine. To cover you as the buyer you would need to cancel the payment and have the seller invoice you via Paypal including the Ebay item number or via Ebay adjusting their payment address, which I think is still possible.

If in doubt contact Ebay live help to confirm the seller's details.

If the seller has a problem getting your email address because of the stupid new message rules, tell them to apply to request your details via Ebay, which will then be sent to him.

spike241

Just cancel the original payment and send a new payment through Paypal to the address they have given you. Make sure you send payment for goods not as a gift and you'll still be covered through Paypal

RFW

spike241 wrote: »

Just cancel the original payment and send a new payment through Paypal to the address they have given you. Make sure you send payment for goods not as a gift and you'll still be covered through Paypal

I'd be slightly worried about that as this could be from someone else and not the original seller, it's easy enough for the seller to send an invoice with the Ebay item number via Paypal. If they can't or won't do that then I'd be suspicious.

spike241

RFW wrote: »

I'd be slightly worried about that as this could be from someone else and not the original seller, it's easy enough for the seller to send an invoice with the Ebay item number via Paypal. If they can't or won't do that then I'd be suspicious.

But if that's the e-mail their Paypal account is registered to it won't matter if you send directly or they send you a payment request, it's still going to the same account.

SendingFailed

I used to work for Paypal and it's amazing how common this problem is - the seller can't change the email address on Ebay after they have set up the listing, so they've either entered an old/wrong email or a mispelt/incorrect one and it doesn't match their Paypal email - in a nutshell they will never get the payment through Ebay - Spike241 is right, cancel the payment in your PayPal account, and click on 'send money', enter the email address the seller gives to you and make sure you select 'purchase payment' and not 'personal payment' - they'll get the payment and you are definitely still covered.