Who or what is Gotoassist citrix online?

Steve_Warwickshire

Can anyone tell me who or what Gotoassist citrix online is please?

I found it on my laptop & know nothing about it,apart from its some sort of remote access?
Do I really need this on my laptop, or can I delete it?

Thanks in advance

penrhyn

Google is your friend.
http://www.citrix.co.uk/products/gotoassist/overview.html?ntref=prod_cat

bengalknights

Is your laptop an ex corporate refurb?

As that software is used in corporate environment for remote access and support etc

Steve_Warwickshire

Hi bengalknights
Its a brand new laptop, I am the first user

Lum

Chances are that if you phone up support and ask them to fix it, rather than telling you to bring it back to the shop, they'll use that to connect to your laptop over the internet, and will then be able to remote control your keyboard and mouse and fix it for you.

It is a legitimate product, not malicious, however if the idea of someone being able to do this makes you uncomfortable then go ahead and remove it, it won't cause any harm, at least not until someone from the manufacturer tries to fix something for you and can't.