We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Who or what is Gotoassist citrix online?

Can anyone tell me who or what Gotoassist citrix online is please?

I found it on my laptop & know nothing about it,apart from its some sort of remote access?
Do I really need this on my laptop, or can I delete it?

Thanks in advance

Comments

  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    That gum you like is coming back in style.
  • bengalknights
    bengalknights Posts: 5,022 Forumite
    Part of the Furniture 1,000 Posts
    Is your laptop an ex corporate refurb?

    As that software is used in corporate environment for remote access and support etc
  • Hi bengalknights
    Its a brand new laptop, I am the first user
  • Lum
    Lum Posts: 6,460 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    Chances are that if you phone up support and ask them to fix it, rather than telling you to bring it back to the shop, they'll use that to connect to your laptop over the internet, and will then be able to remote control your keyboard and mouse and fix it for you.

    It is a legitimate product, not malicious, however if the idea of someone being able to do this makes you uncomfortable then go ahead and remove it, it won't cause any harm, at least not until someone from the manufacturer tries to fix something for you and can't.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 354.3K Banking & Borrowing
  • 254.4K Reduce Debt & Boost Income
  • 455.4K Spending & Discounts
  • 247.2K Work, Benefits & Business
  • 603.9K Mortgages, Homes & Bills
  • 178.4K Life & Family
  • 261.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.