credit card cover for faulty goods

fija40

I bought a second hand engine from a company paid by credit card. The fuel pump which came with the engine was faulty. I advised the company and confirmed that I was instructing replacement and seeking reimbursement from them. They agreed in principle but disputed the labour costs from my garage which was a main dealer. They have ended up refunding nothing so I approached the credit card company thinking they would take up the cause since I had been supplied faulty good. They say that as I have repaired the goods the credit card company is no longer responsible and I must take court action to reclaim the money. Is this correct?

grumbler

The CC company is jointly liable with the seller. In obvious cases they pay voluntarily, but if they refuse, I think the only way is take court actions against both the supplier and the CC company.

fija40

Do you think I should go back to the credit card company and claim that they should still be responsible? they said that if I had come to them at the beginning they would have taken up the cause but of course I though I was getting the money back from the company.

dalesrider

Well there is a chargeback right for faulty goods. But you have to return the goods to the retailer in the 1st instance via a method that proves delivery.

You do not state the cost, so cannot say if S75 would come into play.

But 2nd hand engine and a main dealer......

chanz4

so they think you are taking the mick with the costs, otherwise they would of