Can I keep goods which I haven't ordered?

nothernlass

Hello everyone, this is my first post, hope I have done it correctly! A couple of months ago we had some things delivered from a well known department store. This morning I had a phone call and the lady said that our items are being delivered on Thursday..........I was a bit puzzled at first so I asked what they would be delivering and she read out the whole list of what we have already had delivered. I just said "OK Thank you" and left it at that. I rang hubby just to make sure he hasn't ordered anything without telling me, and just as I thought, he hasn't. So what I would like to know is, do I have to send them back? !?!? Appreciate any advice or any stories of this happening to anyone else.
Thank you

dolphinl

It depends - if they charge you then you will obviously send them back.

If they deliver and forget about the items for 6 months, then the goods are yours. If they realise their mistake in that time and ask for the goods back then you will have to return them.

nothernlass

OOOOHHHH I'll just stick them in the mother in laws garage then!

rushnowt

Hi Northernlass,

Found this doing a search :

Mailing unordered merchandise. The Unsolicited Goods Act 1971 makes it a criminal offence to demand payment for goods sent to a consumer without that consumer's prior consent. It also entitles the consumer to treat the goods as if they were his or her own if specified conditions are fulfilled. The Act also lays down preconditions before payment can be legitimately demanded of a person or company in respect of an unsolicited entry for that person or business in a directory.

HTH

rushnowt

http://www.dti.gov.uk/ccp/topics1/unsolicited.htm

http://www.howtocomplain.com/info/kyr/TSAdviceonBuyingGoodsScotland.shtml

These sites may be able to offer you more advice.

Good luck

Tony_H_3

You live & learn don't you, they have obviously changed the law slightly.

I always used to send a letter / telephone stating that I had received unsolicited goods & invited the sender to collect them at their leisure (within 30 days) or I would dispose of them.

But it now seems as if you are intitled to keep the goods!

trafalgar_2

Tony_H wrote:

You live & learn don't you, !

me too,I didn't know it had changed from 2001......................thanks Rush

nothernlass

OK, Thanks everyone, I'm still confused though as I have confirmed that it is OK to deliver the goods on Thursday, so surely this is not "Unsolicited Goods" as they have notified me and I have said OK?????
I think I'll just store everything and see what happens!

rushnowt

trafalgar wrote:

me too,I didn't know it had changed from 2001......................thanks Rush

OMG :eek: i am honored, ya mean I've actually posted something of use for the first time ever

:party: :dance: :dance: :party

angeleyes

rushnowt wrote:

OMG :eek: i am honored, ya mean I've actually posted something of use for the first time ever

:party: :dance: :dance: :party

lucky you i dont think i ever have i just seem to learn -but hey thats what it is all about . the only thing i can advise on is what tv prog to watch

rushnowt

angeleyes wrote:

lucky you i dont think i ever have i just seem to learn -but hey thats what it is all about . the only thing i can advise on is what tv prog to watch

LOL, yep but look how many posts it took me to manage it :eek: :rotfl:

See, your 1 up on me all ready, I coudn't advise on which tv programme to watch, im never away from here long enough :whistle:

your doing a great job so far finding us plenty of freebies, keep up the good work :money: